PACE - Clinic Coordinator

Jacksonville, FL 32205

The Clinic Coordinator is the first point of contact for participants and their caregivers for anything related to the Clinic. Under the supervision of the Clinical Manager, in this role, you will be coordinating appointments within the clinic, answering questions / phones, scheduling appointments, and providing administrative support to the clinic team.

Duties and Responsibilities :

• Answers phone and documents as in systems as appropriate
• Educates participants / caregivers on services, answers questions, and develops relationships with participants and caregivers.
• Gathers and enters information into the EMR
• Schedules appointments for PACE clinic and revises schedule as needed
• Monitors clinic schedule daily, making changes to schedules based on participant, caregiver, and / or clinic needs
• Reports complaints to PACE Clinical Manager and / or Administrator.
• Informs the APRN or other clinic staff of any unusual, problematic participant / caregiver concerns or issues
• Assists with orientation of new employees
• Reviews / audits medical records to ensure appropriate documentation is completed after each visit.
• Provide housekeeping assistance in turning over participant exam rooms prior to and after each visit
• Successfully complete the annually required compliance and in-service training.
• Provide quality customer service to the participants and fellow colleagues in a professional manner.
• Attend regular staff meetings as scheduled.
• Participate in emergency disaster processes as defined by policy.
• Demonstrate familiarity with policies / procedures and follows state and federal regulatory requirements.
• Maintain the confidentiality of all company procedures, results and information about clients and families.
• Maintain a safe working environment.
• Other duties as assigned.

Qualifications and Requirements :

Education :

Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to :

Require licenses / certifications :

Experience :

Knowledge of :

Skilled at :

We are an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.