Case Manager- LINC

Job Title: LINC Case Manager                                                                       
FLSA: Non-exempt

Compensation: $30.00 - $36.47 per hour

Supervisor: LINC Supervisor

To apply, please download and complete the application here.

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

Within our Diversion Services is the Legal Intervention and Network of Care, better known as our LINC team. The Legal Intervention and Network of Care (LINC) Program is a prosecutorial diversion program that provides behavioral health treatment in lieu of prosecution for individuals with mental health and substance use conditions, who have been booked into jail for misdemeanors and low-level felonies and have a history of legal competency being raised. LINC serves adults with behavioral health conditions who have been referred by prosecutors who are willing to dismiss or not file charges if individuals agree to work with LINC. The program is short-term and is designed to connect individuals to long term mental health and/or substance use treatment and social services resources.

Community House has a fantastic opportunity for a LINC Case Manager.

Our LINC Case Manager will work as part of the LINC team to provide outpatient behavioral services and community support to their clients. This position is responsible for providing treatment and care coordination based on client needs and the treatment plan, progress notes, and collaborative reviews for the assigned caseload, as well as support to all clients served as part of the care team.

At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited ORCA card, and an employee assistance program with financial, mental, and legal assistance.

RESPONSIBILITIES

• Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable; and providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract
• Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans
• Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers
• Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
• Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
• Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly
• Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms
• Partnering as a team to deliver current programming and fill vacant position duties
• Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
• Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
• Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
• Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings
• Providing After Hours crisis intervention with enrolled clients, when assigned:
  • Answering all incoming calls and making contact within 2 hours of first call
  • Provide crisis response for clients referred by Crisis Connections
  • Complete assessments, such as mental status, safety, danger to self and others, etc, as appropriate for the situation
  • Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution
  • Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines
• Always maintain client and staff confidentiality
• Assist in staffing the drop-in/resource center
• Performing other duties as assigned

QUALIFICATIONS

1. Bachelor’s degree in social science or other related field, may consider candidates who have 2 years of relevant experience serving adults with severe and persistent mental illness and/or in diversion services in lieu of degree. For FHARPS program, credentialing as a Certified Peer Counselor is acceptable and preferred.
2. Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensure. For FHARPS program, credentialing as a Certified Peer Counselor is acceptable and preferred.
3. Successfully pass criminal background check before hire date
4. Obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire
5. Hold a valid license for 1 year with clean driving record to use agency vehicles
6. Have legible handwriting and ability to do simple mathematics
7. Able to navigate and comprehend charts in electronic medical record
8. Able to work independently and within a team
9. Able to communicate information and ideas so others will understand. Able to exchange accurate information in these situations.
10. Able to perform duties outlined above within reasonable accommodation

ACKNOWLEDGEMENT STATEMENT

I have read this job description and understand what is expected of me in this position. Any

requests for reasonable accommodations should be reviewed with my supervisor and HR.

Salary : $30 - $36