Resident Manager

PURPOSE

The role of the Resident Manager is to ensure the fiscal and physical integrity of their property as well as create a safe and healthy community for tenants. The Resident Manager shall consistently adhere to all regulations and maintain compliance with the property.

ESSENTIAL RESPONSIBILITIES & DUTIES

Maintain regularly scheduled office hours at the property and be on-call other hours.

Maintain all tenant files and related documents in well-organized, orderly condition.

• Become knowledgeable in and appropriately enforce the terms of the Lease Agreement and House Rules. Document any tenant non-compliance and initiate eviction process for non‑compliant tenants (with supervisor approval).
• Become knowledgeable in program regulations (i.e. MHP, HUD8-11, Tax Credit), adhering to statutory regulations and deadlines.
• Become knowledgeable in Fair Housing regulations and procedures and strictly adhere to them.
• Receive and process Community Interest Forms and applications, maintain and regularly update applicant waiting list. Notify all applicants of the disposition of their applications after final screening.
• Execute lease agreements and all other move-in documents after written approval of the application by Housing Consultants.
• Complete initial certification and annual re-certification procedures for all residents
• Perform initial and ongoing occupancy orientation with all residents, especially regarding House Rules. Perform all move‑in and all subsequent inspections in a timely manner.
• Serve 3-day notices to pay rent or quit and 30-day / 60-day notices to vacate (with supervisor approval). Receive notices from and inform departing residents of their rights and responsibilities upon termination of tenancy.
• Maintain, submit, and reconcile monthly cash receipts journals and tenant accounts. Prepare rent rolls and reconciliation reports per established deadlines. Collect, receipt, and deposit all funds received for rent, security deposits, and other funds, and post and maintain individual tenant ledger accounts. Manage a petty cash account for minor project expenses.
• In collaboration with maintenance staff implement the basics of the preventive maintenance plan. Perform walk-around inspections to identify the tasks necessary to keep the grounds and buildings looking their best and monitor to ensure that grounds are quiet and secure, per House Rules.
• Receive, document, and appropriately respond to all requests for maintenance, complaints, and problem situations.
• Supervise Full-Time Property Management Assistant and on-site Maintenance Staff, ensuring assigned work is completed and working with H.R. to take disciplinary action should it be warranted.
• Work with maintenance staff to schedule and monitor vendors, confirming that all work ordered has been completed satisfactorily.
• Ensure that basic repairs, painting, and turnovers of vacant apartments are completed promptly. Assist with turnover work if needed.
• C onsult with Regional Manager (Supervisor) and Facility Manager regarding maintenance and landscaping work.
• Inform your supervisor in advance if you are leaving the Chico area during designated office hours or when on-call, to ensure adequate back-up coverage.
• Be willing to share on-call responsibilities with other staff and respond to emergencies promptly.
• Perform other duties as assigned

REQUIRED KNOWLEDGE AND SKILLS

QUALIFICATIONS AND EDUCATION

Our Perks

The Resident Manager role is provided with a 2-bedroom apartment paid for by CHIP. Plus a monthly utility allowance.

CHIP takes pride in its competitive benefits package.

Employment with CHIP is at will for the Employee and the employer.

CHIP is an equal opportunity employer.

Salary : $20