Resident Support Specialist

Description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHY CHI?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account

• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

DIVERSITY, EQUITY, AND INCLUSION

Community Housing Innovations, Inc. (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion.

This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.

Email: careers@communityhousing.org

WHAT WILL I BE DOING?

CHI is looking for a PT Resident Support Specialist (RSS) for our Vanderbilt You will provide a safe, structured, supervised and accountable environment for CHI residents and staff. This is accomplished by performing the following functions:

• Maintain visibility to residents by wearing Safety Monitor vest and ID badge, and inspect site through regular (hourly) tours of the property.  Review video cameras and monitors area consistently.
• Enforce CHI, site and DSS/DCFS policies, regulations, and rules with residents.
• Intervene in situations as needed in an appropriate fashion to de-escalate situations and redirect behavior.
• Provide limited crisis intervention to residents when necessary until CHI professional staff Shelter Manager, Program Manager, or Program Director is able to be contacted and/or intervene.  Contact supervisor and/or the proper authorities as needed.
• Maintain appropriate documentation accurately throughout shift, i.e. turn-over, census, logs, incident reports, etc.  
• Conduct unit inspections in accordance with OTDA/DSS/DCFS /CHI standards by physically entering each unit to insure proper monitoring and follow up is recorded.
• Accept resident referrals and review rules and regulations with new arrivals including but not limited to the rule of 2 bags per person upon intake.  Perform bag searches upon intake and as required by bag search requirement protocol. 
• Submit all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (logs, notes, incident reports).  Maintain logs, office, and site in an orderly fashion.
• Inform Shelter Manager of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
• Prep vacant units for new placements. 
• Maintain proper usage of cleaning supplies and inventory.
• Facilitate and document evacuation procedures (i.e. fire drills) as directed by Managers.
• At the direction of CHI staff (Program Manager or Program Director), act as a liaison between the agency and the community at large.

WHAT DO I NEED?

• Education:  High School Diploma or GED preferred. 1-2 years of experience in a related field may be substituted for high School diploma or GED.
• Experience:  1-2 years of experience working in related field preferred; if candidate has High School Diploma, GED, or higher no work experience is required.  
• Communication:  Excellent verbal and written communication skills.  Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Reasoning Ability:  Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.

ANYTHING ELSE?

• Salary: $18.00
• Overtime available
• Open Shifts: Sat/Sun 12am-8am; Sat/Sun 4 pm-12am

Apply online at www.communityhousing.org/about-chi/chi-careers/

Qualifications

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Education:  Bachelor’s Degree in human services or related field, Master’s Degree in Social Work preferred.  Extensive experience may be substituted for educational requirement.
• Experience:  Two years’ experience working in a related field such as homelessness or housing
• Communication:  Excellent verbal and written communication skills.  Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills:  Basic competency in MS Windows, MS Office, and on the Internet.
• Math Skills:  Ability to formulate simple financial budgets and do basic math functions.
• Physical Performance:   Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability:  Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills:  Ability to relate to the underserved, homeless and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. 

Salary : $18