What are the responsibilities and job description for the Resident Support Specialist FT position at Community Housing Innovations?
**Job Title:** Resident Support Specialist FT
Job Summary
A full-time Resident Support Specialist (RSS) is needed to provide a safe, structured, and supervised environment for CHI residents and staff. The RSS coordinates and verifies client movement in the facility while also monitoring the client conduct and overall behavior during tour of duty.
Responsibilities:
- Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
- Screen all clients and visitors entering the facility.
- Perform bag searches upon intake and as required.
- Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
- De-escalate potential crisis situations and document all interventions.
- Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
- Complete logs, incident reports, and all other required documentation.
- Perform administrative and receptionist duties at the operations/front desk.
- Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
- Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
- Assist with room preparation and turnover for new clients.
- Maintain inventory of cleaning and office supplies and ensure proper distribution.
- Inform management of work sites physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
- Support afterschool/evening activities as needed.
Requirements:
- Education: High School Diploma or GED required.
- Experience: 1-2 years of experience working in related field preferred.
- Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
- Computer Skills:Basic competency in MS Windows, MS Office, and internet usage.
- Physical Performance:Ability to tour property, walk distances, and climb stairs.
- Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
- Other Skills:Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.
Benefits:
- Paid time off
- 2 personal days awarded annually
- Health insurance and health reimbursement account
- Dental and vision plans
- Flexible spending account
- AFLAC supplemental insurance
- Voluntary plans
- Dependent Care Spending Account
- Working Advantage- Employee Perks
- 401(k) retirement plan
- Life insurance
- Employee Assistance Program
