What are the responsibilities and job description for the Assistant Community Association Manager (ACAM) - Developer Portfolio position at Community Management Concepts of Jacksonville?
Job Summary
The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager. The Assistant Community Manager serves as the liaison to the Community Manager and homeowners primarily, but will also occasionally interact with vendors, board members, committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
Responsibilities / Duties
- First and foremost, have a passion for providing 5-star customer service.
- Assist in preparing agendas, updating management reports, and compiling documents for board meetings.
- Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
- Required to attend ARB committee meetings.
- Preparing homeowner CC&R violation letter and communicating results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
- Issue fobs, pool passes, and processing access keys.
- Update homeowner and association information, and shared files.
- Prepare homeowner welcome packages.
- Assist the community manager in monitoring delinquent accounts.
- Assist the community manager with requests for proposals, repair quotes, and insurance renewals.
- Assist homeowners with Associa corporate programs (website, portals, etc.)
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling,
- etc.) at a proficient level
- Knowledge of conflict resolution techniques at a proficient level
- Professional customer service skills
- Ability to self-motivate, be proactive, detail-oriented, and successfully function as part of a team.
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
- Must be able to work effectively with others in person and in a group setting
- Must be able to prioritize, manage time, and meet deadlines.
- Must be able to interpret verbal and/or written instructions at a proficient level.
- Must be able to communicate effectively and professionally on the phone, email, and in person.
- Must be able to operate general office equipment (copier, fax, phone systems, etc.).
- Thrive in a fast-paced work environment.
- All other duties as assigned.
Knowledge and Skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
- Proven experience in association, property management, or a similar role is preferred.
- Experience working with developing community associations (a plus).
Education and Experience
- High School Diploma or GED Required.
- Customer service experience is required.
- At least one year of community association management or relevant experience is preferred.
- Experience handling high volumes of calls and emails is preferred.
Join our team as an Assistant Community Manager and help us create an exceptional living experience for our residents!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $22 - $24