What are the responsibilities and job description for the Community Support Specialist position at Community Management?
Join Our Growing Team at Community Management!
Are you a great communicator, a positive problem solver, and passionate about delivering excellent customer service? If so, we want you to be part of our dynamic and technology-driven team!
At Community Management, we specialize in providing top-tier support for homeowner associations. We’re looking for professionals who thrive in a fast-paced environment and are eager to make a difference.
Why Join the CMGT Family?
We believe in taking care of our team just as much as we care for our communities! Here’s what we offer:
✅ Paid Time Off
✅ Health Care Options
✅ Paid Holidays & Birthdays Off
✅ Fun Team Engagement Activities
✅ Professional Development Opportunities
✅ And much more!
Now Hiring: Community Support Specialist
We are currently seeking a Community Support Specialist who is ready to grow with an industry leader in Homeowners
Association Management.
The ideal candidate has at least 2 years of experience in customer service, data entry, or front-office roles—bonus points if you have experience with multi-line phone systems!
Key Responsibilities:
As a Community Support Specialist, you will be a vital part of our in-office team, ensuring seamless operations and providing outstanding resident support. Your daily duties will include:
📌 Serving as the primary in-office support team member.
📌 Acting as a backup for inbound/outbound resident calls.
📌 Logging and managing call records in our management software.
📌 Creating and updating service tickets as needed.
📌 Reviewing resident files and notes to address concerns efficiently.
📌 Following up on calls promptly and professionally.
📌 Providing personalized and effective communication with residents.
📌 Managing homeowner key/access code check-ins and check-outs.
📌 Coordinating rental reservations for association amenities.
📌 Collecting and submitting payments to the Accounts Receivable Specialist.
📌 Post office pickups and return mail processing.
📌 Supporting transitions for new contracts.
📌 Performing additional tasks as assigned by the supervisor.
What We’re Looking For:
✔️ Prior switchboard or customer service experience preferred.
✔️ Knowledge of Homeowners Associations is a plus!
✔️ Strong attention to detail and excellent organizational skills.
✔️ Ability to multitask in a fast-paced environment.
✔️ Dependable, self-motivated, and able to work independently.
Requirements:
🚗 Driver’s License (Required)
📑 Vehicle Insurance (Required)
If you're looking for a fulfilling career in a company that values its employees, we’d love to hear from you! Apply today and become part of a team that makes a difference.
Salary : $16
