What are the responsibilities and job description for the Application Analyst position at Community Medical Group?
Opportunities available for a Application Analyst to join our Community Medical Group family!
The Application Analyst is responsible for managing, supporting, and optimizing enterprise applications critical to the business, including SharePoint and other business applications. This role ensures applications run efficiently, meet business needs, and integrate seamlessly with other systems. The analyst will work closely with vendors, IT teams, and end-users to troubleshoot issues, implement enhancements, and support new software deployments. Support to other Corporate and Facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on Corporate IT staff rotation.
In addition to our competitive pay, we also offer:
- 17 PTO Days
- 11 paid Holidays
- 1 Floating Holiday
- United Healthcare for our health, dental, and Vison plans
- 401k Employer Match
- Company paid Life Insurance
- An engaging work environment
- Growth opportunities plus so much more!
Passion| Service | Integrity | Accountability
#CMGProud www.communitymedicalgroup.com
Duties and Responsibilities
- Provide technical support, troubleshoot issues, and resolve application-related incidents.
- Responds to and resolves inquiries and requests for assistance with Corporate or facility, and provides a superior customer support experience for all users.
- Configure and fine-tune applications to align with business workflows and improve performance.
- Create user guides, conduct training sessions, and assist employees in using applications effectively.
- Ensure seamless integration between applications and other IT systems, including databases and APIs.
- Configure and maintain SharePoint sites, permissions, workflows, and integrations.
- Maintain security settings, control access, and ensure applications meet regulatory and compliance standards.
- Provides 24x7 on-call support based on Corporate IT staff rotation
- Recommends process changes that improve the implementation, maintenance and support of CMG IT desktop equipment and software
- Effectively works with customers, Service Desk and Technical Services personnel
- Participates in meetings, committees, and continuing education to improve individual, departmental and organizational performance.
- Perform other duties as assigned.
Qualifications
Education/Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Two to four years of experience in application support, system analysis, or IT operations.
