Front Desk/ Medical Records

About the Role:

The Front Desk/Medical Records position at Access Medical Group of Hialeah Pediatrics is crucial for ensuring a smooth and efficient operation within our pediatric healthcare facility. This role serves as the first point of contact for patients and their families, providing essential support in managing appointments, patient inquiries, and medical records. The successful candidate will play a key role in maintaining accurate patient information and ensuring compliance with healthcare regulations. By effectively coordinating front desk activities and managing medical records, this position directly contributes to enhancing patient satisfaction and overall care quality. Ultimately, the Front Desk/Medical Records professional will help create a welcoming environment that fosters trust and comfort for our young patients and their families.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a front desk or administrative role, preferably in a healthcare setting.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience with electronic medical records (EMR) systems.
• Bilingual in English and Spanish.
• Certification in medical office administration or a related field.

Responsibilities:

• Greet patients and their families upon arrival, ensuring a friendly and professional atmosphere.
• Manage appointment scheduling, including confirming, rescheduling, and canceling appointments as necessary.
• Maintain and update patient medical records, ensuring accuracy and compliance with HIPAA regulations.
• Assist with insurance verification and processing, ensuring that all necessary documentation is collected.
• Handle incoming calls and inquiries, providing information and directing calls to appropriate staff members.

Skills:

The required skills for this position include strong communication abilities, which are essential for interacting with patients and their families in a compassionate manner. Organizational skills are utilized daily to manage multiple tasks, such as scheduling appointments and maintaining accurate medical records. Attention to detail is critical when handling sensitive patient information and ensuring compliance with healthcare regulations. Preferred skills, such as proficiency in EMR systems, enhance efficiency in managing patient data and streamline administrative processes. Bilingual capabilities can significantly improve patient interactions, ensuring that all families receive the support they need in their preferred language.