What are the responsibilities and job description for the Information Technology Support Analyst position at Community Mortgage Corporation?
Status: This is a permanent position.
Schedule: Monday-Friday 8am-5pm
Location: Cordova, TN
Required Skills:
-Microsoft Windows (required)
-Microsoft Office (required)
-Networking (required)
-Professional Communication (required)
-Azure Active Directory (preferred)
-Remote Monitoring and Management (preferred)
-Ticketing Systems (preferred)
Job Responsibilities:
-Install and configure user workstations
-Maintain, troubleshoot, and repair hardware and software on user workstations
-Support remote users via remote desktop software
-Administer business applications*
-Train users on best practices in business applications
-Manage a constant flow of support tickets with a priority queue workflow
-Manage user accounts in multiple 3rd party systems
*Business application administration is a large part of this job. It is not difficult but does require the ability to learn mortgage lingo and details about the mortgage industry and processes.
Position Requirements:
- This position requires occasional support at our satellite branches - reliable transportation is required.
- 2-3 years’ experience in desktop troubleshooting and repair is preferred
- COMPTIA A and Network or equivalents are preferred
- Strong written and verbal communication skills are required – you must be able to communicate clearly with users of varying degrees of technical experience.
- Must be able to lift 40-50lbs. Position requires occasional transportation of computers and peripherals including printers.
Additional Information:
This position is with a very successful and established locally owned business. It is a position in a niche IT market with plenty of opportunity to learn new skills. You will have exposure to cloud computing, programming, information security, web design, and more. This position is for someone with a strong work ethic and a desire to learn and further develop their skillset on a daily basis. This is also a position that requires a high level of independence - your manager can give you very in-depth training but will not be available 24/7 for support. The intention of this position is a fast-track to management for a motivated candidate. This position will start as in-person but has the potential to become hybrid once training is complete.
Job Type: Full-time
Salary: $40,000-$45,000 per year
Salary : $40,000 - $45,000