Bank Teller

COMMUNITY NATIONAL BANK & TRUST

JOB DESCRIPTION

TITLE: Bank Teller

REPORTS TO: Operations Manager, Bank President

SUPERVISES: N/A

BASIC FUNCTION:

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

ESSENTIAL DUTIES:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.

• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

• Process savings withdrawals.

• Cash checks: verify endorsement, receive proper identification, and ensure validity.

• Identify counterfeit currency.

• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

• Cross-sell bank products and services.

• Refer customers to the proper department for issues that cannot be resolved at the teller line.

• Count and roll loose coins.

• Issue personal money orders and cashier’s checks

• Accept loan payments: verify payment amount and issue receipts.

• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

• Insure teller station is properly supplied.

• Balance and update savings passbooks, and close accounts when requested.

• Follow procedures for removing accounts for dormancy.

• Balance drawer daily

• Process cash advances, redeem U.S. Savings Bonds.

• Maintain appropriate currency logs.

• Follow all bank policies and procedures.

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills

• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.

• Mathematical skills

• Ability to work in a fast-paced environment

• Ability to work well under pressure

• Ability to cross sell

• High degree of accuracy

• Strong communication skills

• Organizational skills

TRAINING AND EXPERIENCE:

• High school diploma or GED required

• Cash handling or sales experience preferred.

• Prior Customer Service experience preferred

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)

Work Location: In person

Salary : $12 - $14