Loan Services Supervisor

Thank you for looking to Community National Bank for employment opportunities. We have a lengthy track record for retaining employees. Why? Because it’s a great place to work. We offer competitive salaries, benefits, educational opportunities, challenging and rewarding work, an environment conducive to team building and networking, and the chance for growth.

BASIC SUMMARY:

Supervises loan servicing operations. Backs up and performs various loan servicing activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day to day operation of assigned department
• Provide support to staff and customers
• Perform various loan servicing activities, along with providing backup for duties
• Delegate distribution of department workload among personnel
• Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, annual performance and salary reviews) Oversees training and cross-training of staff. Provides direction, guidance and feedback to staff
• Assist with department-related audits
• Working knowledge of mortgage rate uploads and the behind the scenes workings of this process
• Assist with daily, monthly, quarterly general ledger balancing
• Reconcile general ledger accounts, generate payments to vendors
• Prepare various reports, including investor reports
• Follow up and resolve problems and handles special cases
• Maintain and recommend systems and procedures to increase effectiveness of day to day operations
• Assist with implementation/updating of software associated with department
• Ensure quality customer service
• Comply with Code of Ethics Standards and applicable bank compliance laws and regulations
• Perform all other related duties as assigned

QUALIFICATIONS:

· Education: High School degree or G.E.D.

· Experience: Three to five years related experience.

· Other: Must have demonstrated skills in: customer service, attention to detail, general computer/internet skills, verbal communication, integrity, people skills, thoroughness and documentation. Must be able to learn new software quickly. Ability to read, write, speak and understand English is required.

PHYSICAL DEMANDS:

· While performing the duties of this job, the employee is regularly required to talk, hear and work/type at a computer.

· Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

General office working conditions, the noise level in the work environment is usually quiet to moderate.

Job Type: Full-time

Pay: From $47,590.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $47,590