What are the responsibilities and job description for the Wire Manager position at COMMUNITY NATIONAL BANK?
Job Details
Job Location: Headquarters - Midland, TX
Salary Range: Undisclosed
Job Category: Banking
Description
General Summary
Under minimum supervision, but in line with established policies and procedures, perform a broad variety of operational duties. Review and process wire requests, process foreign currency and foreign checks. Report to Bank Operations AVP overseeing the Wire Department.
Principal Responsibilities and Duties
- Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
- Review and approve domestic and international wires as they are sent for approval by the Wire Department.
- Monitor and track wire statuses and ensure all wire requests are handled timely.
- Follow up with frontline personnel regarding pending wires due to missing and/or inaccurate information, call back verification, etc.
- Ensure wire deadlines are being followed and met.
- Cover daily wire balancing and save balancing reports as needed.
- Audit wires and procedures.
- Handle telephone inquiries from customers and the personnel of other departments.
- Utilize tact and experience-based knowledge to resolve customer complaints, explain specific policies and procedures, and solve problems.
- Maintain multiple spreadsheets used by the department.
- Train as needed.
- Pull and review daily incoming wire report.
- Review Wire Agreements for accuracy and save documents to Director.
- Provide additional support for the Wire Department if needed.
- Review, process, and document incoming international and domestic wires.
- Perform standard call back verification for requests not received in person or on the online banking platform.
- Order and exchange foreign currency with correspondent bank.
- Process foreign checks for collection and keep track of process.
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Work overtime as needed.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Qualifications
Skills and Abilities Required
- Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
- Ability to type accurately.
- Ability to multi-task.
- Highly organized, with attention to detail and an aptitude for problem recognition and resolution.
- Ability to adapt to technological changes and apply new knowledge to responsibilities.
- Strong verbal and communication skills.
- Ability to operate various office machines.
- Ability to deal effectively and tactfully with customers and the personnel of other departments.
- Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
- Ability to make good judgements to make appropriate on the spot decisions following standard officer policies and past precedents.
- Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
Certification/Education and Experience
- Broad knowledge of departmental operations, policies and procedures, and computer-generated reports.
- Good knowledge of computer-generated reports and procedures as they affect departmental operations.
Working Conditions
- This job operates in a professional office environment.
- Considerable effort and eyestrain from continuous computer use.
Physical Requirements
- Move office equipment and files weighing 10 pounds.
- Constantly operates a computer and other office productivity machinery such as copiers and printers.
- Ability to use auditory senses for answering telephone and hearing alarms.
- Must be able to remain in a stationary position for long periods of time to process work.
