What are the responsibilities and job description for the Home Visiting Supervisor, HFA (Healthy Families America) position at Community of Hope?

Job Type

Full-time

Description

Are you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help improve health and eliminate inequities in health outcomes in under-resourced communities in DC? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for : Caring for Families. Improving Lives. Leading Change

Our Approach and Values :

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families' strengths , honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community , welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary : The Home Visiting Supervisor, HFA (Healthy Families America) provides home visitation services and ensures Family Case Manager's activities meet the requirements of Healthy Families America. Utilizes Healthy Families America (HFA) approach to promote positive parent-child interactions and healthy childhood growth and development. This is a full-time position.

The pay rate for this position is $28.36 - $30.76 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities :

Case Management and Program Coordination :

Establishes a caseload of at least twenty families beginning no later than five months after onboarding has been completed.
Participates in outreach to parents and families both within COH programs and in the community to ensure caseload size and program enrollment is maintained.
Develops HFA Family Synthesis Record based on areas of need identified during the family's first 90 days in the program in collaboration with the Home Visiting program manager for all families assigned to caseload.
Develops Family Goal Plans with assigned families, monitoring progress and barriers to success.
Uses culturally competent practices with a strengths-based approach to interact with participants.
Networks with community resources for housing, employment, substance abuse treatment, mental health treatment, training, child and family services, etc., and makes referrals as appropriate. Follows up on referrals documenting progress in the DCRS.
Completes required assessments and screenings with families at designated intervals, i.e., PHQ-9 Depression Scale, Abusive Behavior Inventory (ABI), Ages and Stages Questionnaire, KIPS etc. and enters scores for assessments into DCRS database.
Promotes positive parent-child interactions and introduces activities to build parenting confidence through regular home visits utilizing the Healthy Families America model and curriculum.
Maintains appropriate documentation in DCRS database and in family files in OneDrive on a weekly basis, including updated notes, HFA forms, current release of information forms, incident reports, referrals, etc.
Enters data each week into DCRS data base and provides information at least monthly for funder reports DOH reports, and case reviews.
Reviews referrals, FROG assessments, and intake forms and assigns to home visitors to ensure service delivery within 48 hours of receipt
Ensures Family Case Managers are consistently utilizing Healthy Families America model approaches and curriculum in home visits.
Provides support to Family Case Managers to ensure that the required number of home visits are conducted on a monthly basis and all documentation is completed accurately and timely.
Ensures staff enter data into DCRS as well as eCW and adhere to the timelines required for documentation.
Collaborates with the Family Assessment and Data Specialist to ensure that information entered into the DCRS database meets Quality Assurance standards.
Supports the Healthy Families America Quality Endorsement and Improvement Process (QEIP) under the guidance of the Home Visiting Program Manager by contributing to the development of policies, data collection, data analysis, and ensuring that Family Case Manager's activities are conducted with fidelity to the model.
Conducts initial shadowing of home visits with newly hired Family Case Managers during onboarding and shadows visits annually for each home visitor thereafter.
Ensures staff are completing required assessments (PHQ-9 depression scale, Abusive Behavior Inventory [ABI], Ages and Stages Questionnaire, KIPS, etc.) and establishing Family Goal Plans within established time frames outlined in the Home Visiting Policy Manual.
Ensures that each family enrolled in HFA has a Family Synthesis Record completed within 120 days of enrollment.
Assists Home Visiting Program Manager with achieving / maintaining HFA accreditation compliance standards.

Supervision / Leadership :

Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.

Applies principles learned through diversity, equity, and inclusion (DEI) trainings and / or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.

Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and / or training opportunities, and recognizing staff when appropriate

Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.

Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable. ??Links team goals and metrics to the overall strategic plan.

When appropriate, creates opportunities for teambuilding that connects staff to one another and COH"s mission to encourage connection between staff who are virtual, hybrid, and / or on-site.

Requirements

Minimum Qualifications :

B.A. in Human Services related field (social work, early childhood education, family studies, psychology) or equivalent professional experience required.

Experience with providing public health case management and education (i.e., reproductive health, smoking cessation, child development, and parenting) to at risk populations preferably in the clients home setting strongly preferred

At least 1 year of supervisory experience preferred.

At least 2 years of experience in public health and / or human services field required.

Demonstrated cultural competence in communicating with underserved, diverse populations.

Strong written and verbal communication skills.

Ability to work with computers and electronic health records.

Knowledge of community resources or the ability to become knowledgeable required.

Ability to establish and maintain trusting relationships with families.

Strong interpersonal, organizational, analytical, problem solving and cross-cultural sensitivity skills required

Ability to work flexible hours including weekends and evenings required.

Ability to conduct home visits. Valid driver's license and vehicle required, as well as proof of auto insurance required.

Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits :

Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.

8-hour workdays, which include a paid lunch

11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis

Annual performance-based raises, up to 5% of your annual pay

National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants

Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff

Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year

Ongoing internal leadership training for supervisors

Diversity, equity, and inclusion training and initiatives for all staff

Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives

Medical / Dental / Vision Plans through CareFirst BlueCross Blue Shield

Life insurance, short-term disability, and long-term disability insurance

403(b) Retirement Plan

Flexible Spending Accounts for medical and dependent care reimbursable expenses

And much more!

About Us :

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, 2021 and 2024 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email : hr@cohdc.org Phone : 202-407-7747. Community of Hope is an equal opportunity employer.

Salary Description

28.36 - $30.76

Salary : $28 - $31

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Home Visiting Supervisor, HFA (Healthy Families America)

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