Housing Stability Case Manager

Housing Stability Case Manager

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary:
The Housing Stability Case Manager position is accountable directly to either the Team Coordinator or Program Director. This is a full-time position based out of The Triumph in SE DC.

Salary – The salary range for this position is $25.96 – 26.92 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. really provides its own estimated salary calculator and is not affiliated with COH’s range.

Highlighted Duties and Responsibilities:

• Welcomes families to the program, which includes reviewing and explaining program rules and client rights and responsibilities and providing each family with a copy of the Program Rules.
• Works with families using a two-generation (whole family) approach to develop individual goal plans that are measurable and detailed with action steps that will help each family achieve their goals. Updates goal plans according to program contract guidelines and as needed, signed by client and case manager.
• Meets with families on caseload to support implementation of their goal plans and follow-up in accordance with program contract guidelines and family needs.
• Assists families with housing search process in collaboration with Housing Specialist. As needed, accompanies families to view units, advocates for families with landlords, and assists families with applications and other paperwork. If COH is providing financial assistance for application fees, accompanies families to render payment.
• Maintains regular communication in accordance with program contract guidelines with all families on caseload and documents progressive engagement efforts with difficult to engage families.
• Works consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client-centered.
• Meet face to face with families on caseload to pursue goal-related tasks, review progress, and address barriers to accessing services;
• Enters data into all appropriate databases, according to the schedule required by funding sources and Community of Hope.

• Associate's degree or two years of college.
• In lieu of the education requirement, a minimum two years of experience with homeless services programs or provision of social services is required.
• Bachelor’s degree preferred;
• BSW and MSW degree holders must have a LSWA/LGSW or appropriate social work license prior to starting.
• Minimum of two years of experience working in housing/homelessness or social services field;
• Strong knowledge of community resources or ability to become knowledgeable required;
• Strong interpersonal and organization skills required;
• Strong communication skills including verbal and writing;
• Proven ability to submit timely, detailed and accurate case notes.
• Bilingual: Fluent in English and Spanish Preferred.
• In relation to remote work versus on-site expectations, this position is classified as the following:

Hybrid: Remote work and on-site work requirements are generally split roughly 50/50.

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.