Network and Infrastructure Specialist

Network and Infrastructure Specialist

Are you excited about a new opportunity? Do you have a passion for managing, designing, and maintaining an organization's IT infrastructure and networking systems ? Do you want to work for a company that is mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary: Provides comprehensive network support by maintaining, developing, securing, and monitoring Community of Hope's networks, while promptly resolving helpdesk issues to ensure optimal performance and reliability.

The pay rate for this position ranges between $31.25 - $36.05 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. really provides their own estimated salary calculator and is not affiliated with COH's offer range.

Highlighted Duties and Responsibilities:

• Implements, and support secure IT infrastructure, including servers, networks, and storage solutions.
• Conducts regular security assessments and vulnerability scans to identify and remediate potential risks.
• Monitors system performance and security events, responding to incidents and mitigating threats.
• Provides tier 2 support for helpdesk tickets related to infrastructure and security issues, ensuring timely resolution.
• Collaborates with cross-functional teams to ensure that security considerations are integrated into all projects and operations.
• Assists and supports Network Engineer with firewalls, and endpoint security solutions.
• Maintains documentation for infrastructure configurations, security protocols, and incident response procedures.
• Stays current with the latest security threats, trends, and compliance requirements to recommend improvements.
• Provides training and support to staff on security awareness and best practices.
• Maintains strong customer service skills when working with users, vendors, and other partners.
• Performs preventative maintenance of COH infrastructure.
• Handles sensitive information with care and discretion to ensure confidentiality.

Minimum Requirements

• Bachelor’s degree in information technology, cybersecurity or equivalent experience required.
• 3-5 years of experience in IT infrastructure support with a focus on security, including helpdesk support.
• Strong knowledge of network security protocols, firewalls, VPNs, and encryption technologies.
• Experience with security frameworks and compliance standards (e.g., NIST, ISO 27001).
• Proficiency in scripting languages (e.g. PowerShell) for automation and security tasks.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Relevant security certifications (e.g. Security , CySA , Network )
• Familiarity with cloud security practices and tools (e.g. Azure).
• Experience with security information and event management (SIEM) solutions.
• Ability to travel to other COH sites required.
• Ability to work evenings and weekends as needed, required.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!
• In relation to remote vs. on-site work, this position is classified as the following:

Hybrid: Remote work and on-site work requirements are generally split roughly 50/50.

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.