Perinatal Services Manager, FHBC

Are you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help towards improving health and eliminating inequities in health outcomes in under-resourced communities in DC? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary: The Perinatal Services Manager oversees the provision and integration of perinatal care coordination and navigation services within assigned clinical site(s) to ensure perinatal patients receive adequate and appropriate support and interventions targeted to improving maternal and child health outcomes. The Manager also provides leadership to perinatal staff to ensure adequate support and training, delivery of high quality and evidence-based services, and responsible use of resources. Additionally, this individual coordinates staff resources, agency partnerships, interdepartmental resources, interns, and volunteers to ensure that services provided are culturally appropriate, evidence based, and in line with COH's overall strategic and clinical quality goals. This position reports to our Director of Perinatal Services and will be responsible for supervision of the Perinatal Care Coordination Specialists and Perinatal Navigators of their assigned clinic - the Family Health & Birth Center in NE, D.C..

The salary for this position ranges between $65,000 -$75,000 annually and the offer amount is determined by the candidate's education, qualifications, and experience. really provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

Program Management:

• Ensures that all prenatal patients are adequately assessed at the start of their prenatal care using required tools (screeners, intake questionnaires, OB Authorizations) and are connected to the appropriate care coordination services programming timely.
• Ensures all perinatal care coordination and navigation service recipients receive evidence-based interventions, appropriately timed screeners, and health education to positively influence behaviors that impact maternal and child outcomes. (Examples of evidence-based interventions and health education to be provided via the care coordination team include education on smoking cessation, substance use cessation, early entry to care, consistent attendance of medical appointments and referrals to specialty care, and safe sleep practices).
• Oversees daily care coordination huddles to monitor delivery of perinatal care coordination and navigation services across all sites, supports case conferencing, responds to staff concerns, resolves barriers to patient care or supports, and troubleshoots workflow challenges. Ensures staff have plan for sharing relevant information during daily clinical huddles.
• Organizes and participates in case conferences for care team members for medically and/or socially high-risk patients within supervisee' programming. Ensures that department staff members are collaborating effectively and working to resolve barriers to effective patient care.
• Collaborates with Maternal and Child Health Leadership, Quality Management, and Perinatal Leadership to set program targets and establish standards for data collection, screenings, health education, and resource referrals. Contributes data monthly to the Maternal and Child health data dashboard and generates monthly narrative reports. .
• Shadows direct service delivery quarterly per supervisee, audits staff productivity and documentation monthly to ensure accurate, timely maintenance of efforts for established standards for data collection, screenings, health education, and resource referrals.
• Monitors program outcomes, reviews caseload distributions, and collects staff feedback to optimize program delivery by developing, standardizing, and memorializing workflows regularly. Ensures workflows are adequately communicated across relevant care team members proactively.
• Develops and/or participates in Quality Improvement activities to test incremental change and improve program delivery or integration
• Identifies gaps in services to address social determinants of health based on outcomes and patient feedback. Assists in developing plans, connection to community resources and other partnerships to meet identified needs. Shares resources on external social service agencies to meet needs of patients for housing, legal, domestic violence, substance abuse, etc.
• Ensures that adequate supplies are available to staff to support care coordination and positive Maternal Child Health outcomes such as diapering products, cribettes, breast pumps, belly bands, and birthing balls. Supports vendor partnerships for perinatal materials as needed.
• Develops and manages relationships with community organizations to provide support and resource services for patients, including developing and managing memorandums of understanding or contracts; contributing to presentations or written reports on programming.
• Manages budget for programmatic activities, approving expenditures in a timely fashion (i.e. by established organizational or communicated due dates), and generating spending plans. Ensures that program funds are utilized in accordance with grant/funding, contract requirements, and timelines.
• Attends and contributes to program, departmental, clinical, and leadership meetings to support integration of services by identifying relevant connection points, advocating for standardization that positively impacts program outcomes, highlighting needs of programs and staff, and volunteering to participate in activities that offer recruitment opportunities and/or build program staff’s capacity to serve their target population and meet program goals.
• Facilitate meetings which fall under program management responsibilities—this includes preparing in advance of the meeting by identifying discussion topics, initiating and completing email/messaging to ensure meeting time set without prompting or reminding, opening the meeting and setting the agenda, and completing follow-up communication and/or documentation.
• Document all patient encounters, including face to face, telephone, and electronic communications, in the medical record in a timely fashion.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Provides updates on client successes or program outcomes for fundraising and communications purposes as needed.

Supervisory & Leadership:

• Meets with supervisees weekly and provides real-time feedback, training, support, and coaching as needed utilizing the reflective supervision model. Creates team meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate
• Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.
• If applicable, actively recruits for vacancies with a sense of urgency. This includes reviewing resumes, phone screening, interviewing, and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens.
• Delegates tasks appropriately to team members?to ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met.
• Establishes common goals with team of supervisees through communication, inspiring and leading team members, and holding team members accountable. Links team goals and metrics to the overall strategic plan.
• Attends Leadership Institute trainings as needed or as required.
• When appropriate, creates opportunities for teambuilding that connects staff to one another and the COH mission to encourage connection between staff who are virtual, hybrid, and/or on-site.
• Handles sensitive information with care and discretion to ensure confidentiality.

Minimum Qualifications:

• Bachelors level Public Health, Education or Child Development, and Social Work degree required. Degree in Social Work is strongly preferred. *If applicant has a BSW/MSW degree, LSWA/LGSW or appropriate social work license obtained within 90 days of hire required.*
• Experience providing social services, care coordination or health care education required.
• Experience in program management and/or managing grant outcomes and deliverables required, minimum three years.
• Experience in community health center setting preferred.
• Relevant supervisory background preferred, minimum two years.
• Ability to travel between sites required.
• Ability to respond to urgent staff or patient needs during off hours required.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
• In relation to remote work versus on-site expectations, this position is classified as the following: Hybrid: Remote work and on-site work requirements are generally split roughly 50/50. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:

• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, 2021, AND 2024 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.