Youth Focused Case Manager

Youth Focused Case Manager

Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary:

We are seeking a passionate individual who is eager to serve underserved individuals in DC and values the impact that having hope can offer. We follow a Housing First model and philosophy, and work to keep families – all along the continuum of homelessness – safe with a roof over their heads. As a Youth Focused Case Manager you will coordinate efforts of Case Managers and Parent(s) to stabilize youths’ behavior and provide resources and supports for youth to succeed in educational and recreational settings. The Youth Focused Case Manager you will give families the support they need at the most pivotal times, building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

The salary for this position ranges between $25.96 - $26.92 per hour and the offer amount is determined by education, qualifications, and experience. really provides their own estimated salary calculator and is not affiliated with Community of Hope's offer range.

Highlighted Duties and Responsibilities:

• Provides short-term case management services for up to 15 highly vulnerable youth of families currently enrolled in Permanent Supportive Housing (PSH) Program.
• Works with Case Manager and Parent(s) to perform intake evaluations of youth upon referral and ensures appropriate services for children.
• Works with families using a two-generation (whole family) approach to develop case management plans that set positive short-term goals with action steps that help each family achieve their goals. Update’s goal plans according to program contract guidelines and as needed, signed by Parent(s) and/or child and youth-focused case manager.
• Meets with families on caseload to support implementation of their goal plans and follow-up in accordance with program contract guidelines and family needs.
• Ensures that children are enrolled or reinstated into appropriate school settings or job training programs and are compliant with court orders and treatment plans.
• Meets regularly with Case Managers and/or Team Coordinators to discuss client case plans and progress including relevant issues.
• Maintains appropriate files, including updated case notes, incident reports, rule violations, etc., according to the specifications in the PSH Case Management protocol.
• Works with Case Managers on a weekly basis to ensure that children’s needs are reflected in case management plans and being addressed by Parent(s).
• Enters case notes and data each week into HMIS / OCTO and provides information at least monthly for funder reports and any other reports, such as case reviews.
• Serves as liaison between parents and school systems in the implementation and facilitation of the IEP process and all other school related issues.
• Creates relationships with attendance officers, school and employment counselors and conducts regular school, home, and community visits.
• Creates partnerships between neighborhood/city agencies that have children/youth programs and serves as liaison between them and COH. Provides those resources to Home Now Program.
• Attends clinical and Housing Department staff meetings and other organizational meetings as appropriate.
• Meets quarterly with case managers to review attendance records. Provides resources/support to case managers around attendance issues as a result of these meetings.
• Completes and distributes monthly youth specialist newsletter.
• Conducts ASQs as needed and upon request from clients and case managers.
• Attends as-needed meetings of youth-focused staff across Housing programs to foster cooperation and shared resources and identify opportunities for collaboration .
• Makes referrals for health services to Community of Hope’s clinic as needed.
• Works with development office on fund raising needs and responds to requests for information on a timely basis.
• Meets regularly with social workers or case managers in other programs to share resources and information.
• Assists with execution of annual Back to School event, as well as all other youth related events.

Minimum Qualifications:

• Bachelor’s degree or minimum four years’ experience working with high-risk youth ages 3-24 in an urban setting required.
• Strong cross-cultural and interpersonal skills.
• Competent computer and internet skills.
• Ability to work well with parents as well as youth.
• Strong initiative.
• Strong organizational skills.
• Ability to work independently.
• A valid driver’s license and reliable transportation required, as well as proof of auto insurance.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!
• In relation to remote work versus on-site expectations, this position is classified as the following:

Hybrid: Remote work and on-site work requirements are generally split roughly 50/50.

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.