Tenant Specialist

Join our Team!

Community Options has an exciting opportunity within the Behavioral Health Department in the Housing Division as a Tenant Specialist. As a Tenant Specialist, you will provide direct support to tenants at Cooper House or related environment by utilizing a strength-based approach that is rooted in Housing First, harm reduction and trauma-informed care methodologies for tenant to remain housed. you will help clients with career development and planning, financial literacy, and overcoming barriers that impede self-sufficiency. You will use customer service skills and maintain positive interactions with all people during the performance of the job responsibilities.

Who are we?

Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to individuals. Through our person-centered approach, we can assist many people to recognize their potential.

Community Options works with individuals from all walks of life. Through our person-centered approach we offer support services to aid people who have experienced:

• Low-income or poverty
• Homelessness
• Justice Involved
• Mental health diagnosis
• Addiction
• Single parents

Why Community Options?

• Health insurance starting at $100/month* (individual plan)
• Competitive health insurance rates
• Vision and dental insurance
• Paid leave time
• Paid Holidays
• 401k
• Life insurance
• Rewarding work impacting the lives of those you serve!

The salary for this position is $16-$18 depending on experience (DOE). A $3 an hour shift differential will be paid for shifts covered 10:00 p.m. Friday through 10:00 p.m. Sunday. )an hour

Minimum Qualifications:

• Requires a high school diploma or GED, i.e., human services, customer service, or a related field defined hiring manager. An associate degree may be used in lieu of the 2 years work experience and/or degree. (Copies of transcripts are required at the time of offer)
• This is a non-driving role; however, the incumbent is required to have reliable transpiration to and from the work location
• Successfully pass a criminal background check, drug screening, and obtain ND Department of Human Service (DHS) pre-employment approval
• Completion of training as required by Community Options

Essential Qualifications:

• Team player
• Strong communication, organizational, customer service, and networking skills
• Time management skills to direct multiple projects
• Demonstrates ability to manage resources and multiple projects while meeting regulatory and program requirements
• Public speaking experience
• Knowledge of community resources
• Proficient computer skills and knowledge of Microsoft Office applications
• Maintain a professional manner with customers and in the community when representing the company

Basic skills:

• Proficient computer skills in Microsoft Office
• Make ethical and professional decisions.
• Organize and manage tasks
• Provide quality customer service
• Work as part of a team
• Commitment to company values
• Exceptional organizational and communication skills

Reporting to this position: None

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers that exhibit behaviors that would require the employee to use possible physical de-escalation techniques.

Work Environment: Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers and/ or agency needs.

NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority.

The employee is expected to adhere to all department policies and to act as a role model in the adherence to policies.

Community Options exists to help people live individually and be active in their community.

Equal Employment Opportunity

Community Options does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act