What are the responsibilities and job description for the Intake Coordinator position at Community Options, Inc.?
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring an Intake Coordinator in Lubbock, Texas. The Intake Coordinator is responsible for the overall coordination and facilitation of program admissions and discharges. This person is responsible for the admission processes of new individuals and all functions keeping existing individuals current and in good standing. This position can be based out of Lubbock or Amarillo, Texas.
Responsibilities
- Serve as the point person for all admissions into programs
- Assure service authorizations in Therap are created and maintained to avoid loss of services and payments
- Gather necessary documents for all new admissions
- Attend pre-placement meeting for all new admissions to ensure all necessary documents are collected prior to an admission
- Enroll/admit all individuals into Therap
- Work collaboratively with billing department and regional offices for troubleshooting issues impacting billing and cash flow
- Generate billing data from Therap to billing specialist, when necessary
- Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
Function:
- Handle the admission/ discharge process in all systems, communicating timely to all parties
- Handle individual benefits for supported regions including Social Security, and Medicaid with local counterparts until final approval
- Manage all complex cases and escalate to the national team for legal intervention with required
- Proactively coordinate communication efforts with supports coordinators for assigned regions, ensuring all claims are processed timely while actively coordinating with in-house biller.
Minimum Requirements
- High school diploma or equivalent; Bachelor’s or associate degree preferred Working Conditions
- Valid driver’s license with good driving record
- Knowledge and understanding of local, regional, and state regulatory operations
- Experience with intake and admissions
- Familiarity with social security and Medicaid
- Working knowledge of ICD-10 codes
- Therap experience is a plus
- Proficiency in Microsoft suites
- Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
- University partnerships that include tuition reduction
Community Options is an Equal Opportunity Employer M/F/D/V
