Receptionist

TITLE: Receptionist

POSITION TYPE: Full-Time, Salaried Position, At-Will, Non-Exempt Position, Essential Position

SUPERVISOR: Human Resources Manager

LOCATION: 14 Kennedy Street NW, Washington, DC 20011

POSITION SUMMARY:

The Receptionist serves as the first point of contact for incoming phone calls and visitors to the Headquarters of The Community Partnership for the Prevention of Homelessness (TCP). This administrative professional provides a friendly and welcoming environment for the organization. The Receptionist is responsible for performing a variety of administrative tasks, including, answering, screening, and forwarding phone calls, providing basic and accurate information in-person, and via phone, processing mail, maintaining a tidy reception area, and performing other clerical duties. The receptionist possesses excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Above all, receptionist must at all times provide exceptional customer service. Proficiency in office software (Microsoft Office Suite), and technology, and strong organizational skills are essential for effectively supporting the organization and ensuring smooth day-to-day operations.

The Receptionist must be in the office each workday. This position is not eligible for work from home.

ESSENTIAL POSITION FUNCTIONS INCLUDE THE FOLLOWING:

• Answer multi-line phone system and accurately routing all phone calls.
• Effectively utilize interpretation services to communicate with callers or visitors who are Non-English proficient (NEP) or have Limited English Proficiency (LEP).
• Provide information to callers and visitors inquiring about emergency housing services and/or emergency resources.
• Process all incoming and outgoing mail/packages.
• Sort and promptly distribute incoming mail to staff.
• Maintain security of the reception area by controlling access to reception desk.
• Issue/mail checks as requested.
• Collect and manage TCP guest information.
• Schedule messenger pick-up and deliveries for staff.
• Update the Front Desk manual and documents (phone directory, sign-in sheets, etc.) as needed.
• Communicate with the Office Manager regarding office-related matters, including depleted office supplies.
• Provide administrative support to all staff as requested.
• Perform other related duties as assigned, as deemed appropriate.

QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill and/or ability required, though persons who feel they meet some but not all criteria are encouraged to apply.

EDUCATION/QUALIFICATIONS

• Diploma or General Equivalency Diploma (GED) and or at least two years’ experience as receptionist, administrative worker, customer service role, or similar role
• Work in homeless service industry is a plus.
• Associate’s or Bachelor’s degree preferred.
• Bilingual in English and Spanish a plus.

REQUIRED SKILLS AND ABILITIES

• Strong understanding of customer service principles
• Strong problem-solving abilities
• Strong critical thinking skills
• Excellent communication skills, to include ability to communicate clearly, effectively, and accurately in writing and verbally to a wide range of audiences (customers, co-workers, managers, the public, stakeholders, etc.) face-to-face, virtually, or via telephone or other communication devices to elicit information
• Excellent listening skills to be able to translate information extracted from customers and convert to action
• Ability to be patient, pleasant, courteous, and maintain professionalism
• Ability to make decisions independently, consistent with law and established work place procedures
• Proficient in Microsoft Office suite or similar suites, inclusive of using Word, Excel, and Outlook, and the use of database systems
• Ability to manage documents and maintain records
• Outstanding organizational skills and ability to effectively prioritize and manage multiple projects at the same time
• Ability to work independently, as well as function well as part of a team
• Ability to work well in a fast-paced environment while still paying great attention to details
• Dependability; Reliability, Ability to work as scheduled and/or required

APPLICATION PROCESS

• Apply for this position through the TCP career center Recruitment (Employment Opportunities - The Community Partnership)
• Your response to this job announcement may be considered for other similar available positions within The Community Partnership.
• Bilingual candidates are encouraged to apply.
• No phone calls

TCP has a mandatory COVID19 Vaccination (and booster) Policy. On your first day of employment, you will be required to produce a COVID19 Record of Vaccination or other documentation to prove to TCP that you have been fully vaccinated from the coronavirus. Further, TCP Employees must also follow all health and safety protocols established by TCP to help maintain a safe workplace.

Equal Employment Opportunity Employer

The Community Partnership for the Prevention of Homelessness is an equal opportunity employer, committed to nondiscrimination in recruitment, selection, hiring, pay, promotion, retention, or other personnel actions affecting employees or applicants for

employment. Personnel decisions shall be based on merit and the ability to perform the essential functions of the job, with or without reasonable accommodation.

If you have any questions about our company policies or your rights as an applicant or require a reasonable accommodation, please contact our Office of the General Counsel at 202.543.5298 (ext. 302).