YHDP Lead Navigator

The YHDP Program Manager at CPSEMO provides direct program supervision, human resource oversight, program planning and implementation, and staff training for YHDP Housing Navigators. This program offers trauma-informed, community-based services, case management, and housing support to youth experiencing housing instability and homelessness up to their 24th birthday.

ResponsibilitiesAdministrative Leadership and Management

• Implement and maintain a successful youth program utilizing the Housing First philosophy to deliver crisis and solution-focused housing interventions, expediting client housing placement through collaboration with internal and external resources.
• Evaluate program efficiency to ensure positive client outcomes, making improvements as needed.
• Develop and maintain community partnerships that enhance service delivery based on client needs.
• Oversee a thriving, low-barrier referral process for youth seeking housing support.
• Supervise program staff (YHDP Housing Navigators) to ensure quality service delivery; assign referrals as appropriate.
• Maintain a caseload as necessary, ensuring continuity of direct services.
• Foster a supportive team culture, promoting positive employee satisfaction and integration within the department and organization-wide homeless youth services.
• Conduct monthly one-on-one supervision sessions with staff to offer ongoing support, guidance, and performance evaluation/feedback.
• Complete timely employee evaluations, including probationary (90-day) and annual reviews.
• Identify staff training and professional development needs; coordinate with the training department to meet those needs effectively.
• Review and approve monthly client documentation, incident reports, and all month-end reports as required.
• Travel (with or without accommodation) to attend/present at in-service trainings, Balance of State meetings, and provide direct supervision of navigators across the state.
• Participate in organizational meetings, community task forces, and leadership trainings as required.
• Promote program referrals by distributing brochures, scheduling informational meetings, speaking at presentations, staffing exhibit booths, and other outreach efforts.
• Attend professional memberships and trainings as directed by the Senior Director of Youth Housing.
• Support agency-wide culture and performance by contributing to cultural competency, performance improvement outcomes, and shared organizational goals.
• Collaborate with colleagues of diverse backgrounds to provide effective, efficient client service.
• Maintain strong, open communication with direct supervisor regarding service outcomes, challenges, or questions.

Outcome Planning / Program Quality Improvement (PQI)

• Measure and evaluate the program’s impact internally and externally.
• Lead continuous quality improvement by identifying opportunities for enhancing systems, processes, and staff development.
• Participate in evaluation and implementation of service improvements identified through CPSEMO’s PQI process.
• Track program outcomes and data as needed, ensuring timely and accurate reporting.

Financial Management

• Monitor and manage program budget to ensure sound operations and alignment with budget expectations.
• Provide required billing information and other month-end financial reports promptly.
• Report accurately on budget progress and identify any challenges, escalating issues to the direct supervisor when necessary.
• Approve client assistance requests, ensuring all documentation meets grant requirements.
• Other duties as assigned.

Qualifications & Preferred Skills

• Bachelor’s Degree (preferred) in social work, psychology, public administration, or a related human services field, plus at least three (3 ) years of experience in nonprofit social services and three (3 ) years of management experience.
• Prior experience working with at-risk teen populations required; lived experience with housing instability preferred.
• Strong understanding of program development, implementation, evaluation, and (preferred) child welfare practice and policy.
• Demonstrated resourcefulness in setting priorities, creating efficiencies, and optimizing people and systems.
• Solid commitment to youth and family support and advocacy principles.
• Ability to collaborate and advocate effectively using excellent interpersonal skills in diverse, multidisciplinary professional teams.
• Strong verbal communication skills and proven ability to write clearly and persuasively.
• Leadership ability with demonstrated team management and interpersonal skills; able to quickly build rapport and trust.
• Flexible and self-starting, with the capacity to multitask and remain detail-oriented while meeting deadlines.
• Team-oriented mindset and a commitment to modeling ethical, professional behavior at all times.

Compensation & Benefits

• Compensation commensurate with experience.
• Comprehensive benefits package
  

This is a remote position but the candidate must live in the State of Missouri.

Salary : $40,000 - $45,000