Personal Agent (Case Manager)

Community Pathways is seeking a full time “Personal Agent” (Case Manager)

Personal Agents have a caseload of 36 to 40 adults. The individuals we support live in Multnomah, Clackamas, and Washington counties, and they reflect the diverse fabric of these communities. People experience disability across class, race, gender, and ethnic identities. Some of the people we serve live with their families or friends, others experience homelessness, and others live in their own homes and apartments. We work with people who experience a wide array of disabilities, and some may also experience mental health conditions and addictions.

Personal Agents assist individuals (and their support teams) to:

Navigate the support services system, using person-centered planning techniques to assess their needs and develop plans and goals;

Secure resources and services (in areas such as employment, housing, crisis, and direct support providers);

Address health and safety needs; and

Monitor the supports they receive.

Personal Agents advocate with and on behalf of the people on their caseload. They provide problem-solving (sometimes on an urgent basis), and manage intensive paperwork; including plan development, progress notes, needs assessments, and correspondence. They also monitor the quality of services, and ensure choice and independence.

This is a 40-hour a week non-exempt position. Typical schedule will be Monday through Friday, 8:30am to 5pm but may vary depending on customers’ needs. Additional hours may occasionally be required.

During your training period, you will be required to work at our office on a regular basis located in inner SE Portland. Once you are fully trained, you may have the opportunity to work a hybrid schedule.

Required qualifications

An undergraduate degree in a human services field and at least one year of experience in the area of developmental disabilities; OR

Five years of equivalent training and work experience related to developmental disabilities; AND

Knowledge of the public service system for developmental disability services in Oregon

Ability to pass a criminal background check per OAR 411-340-0070 (1) (b) (e) (f)

Access to a working vehicle (or acceptable alternate means of transportation), good driving record, required auto insurance, and the ability to safety and efficiently meet individuals in their homes and other community settings in our service area

Desired Characteristics

At least one year of case management or program management experience

Excellent written and verbal communication skills

Strong interpersonal skills and experience in mediation or conflict resolution

Skilled with Microsoft Word, Excel, and Outlook

Ability to prioritize, meet deadlines, and manage multiple projects in a fast-paced environment

Commitment to customer self – determination and personalized support

Benefits

Pay starts at $59,500 per year with an additional increase after a successful 90-day introductory period.

Medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy).

Paid time off starting at 2 weeks per year with an increase to 3 weeks at 2 years of service and 4 weeks at 5 years of service

12 paid holidays off per year

8-week paid sabbatical after 10 years of service

401k retirement plan with up to a 6% employer match

Mileage reimbursement

Company laptop and cellphone

Fun, professional work environment with lots of support and encouragement to flourish!

Application Instructions – incomplete applications will not be accepted

• Please include Resume as an attachment where indicated (pdf preferred)
• Please include Cover Letter as an attachment (pdf preferred) in the Supporting Documents section (a Cover Letter is NOT optional for this job)
• Please address Cover Letter to Zoe Richerson
• We will only be able to contact those who are selected for an interview.
• Open until filled

Don’t think you meet all the qualifications? Let us decide! Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you're interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all of the hiring criteria described above.

Job Type: Full-time

Pay: $59,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $59,500