What are the responsibilities and job description for the Resident Service Coordinator position at Community Residences?
Job Description
Job Description
JOB DESCRIPTION (New 11 / 24)
TITLE : Resident Services Coordinator- Part Time
DEPARTMENT : CCH
REPORTS TO : CCH Program Director
Summary
The position of Resident Services Coordinator is a part time position with primary responsibility of acting as a first point of contact for all residents at a specific property managed by West Hartford Housing Authority. Other responsibilities include answering inquiries and providing information to the general public about the buildings managed.
ESSENTIAL JOB FUNCTIONS
- Act as a first point of contact with residents. Communicate with residents and families regarding questions or concerns and take steps to resolve issues or refers them to appropriate associates.
- Establish relationships with service providers and keep abreast of services that may be available to the residents.
- Actively reach out to all residents in order to establish relationships based on trust, understand services needed and offer referral and education on the availability of appropriate services.
- Provide guidance on helping residents understand paperwork and forms.
- Help establish a sense of community among residents across age, income, and cultural barriers.
- Create and distribute a monthly newsletter that describes upcoming events, seasonal messages, area activities, FAQ’s, interesting facts, etc.
- Coordinate work continuation “relay” with other Resident Services Coordinators who share in the same responsibilities at other properties.
- Have a weekly sign-up sheet for one-on-one resident-initiated meetings at all times, while maintaining social distance requirements.
- Assist walk-ins, but also set aside fixed times for uninterrupted documentation work.
- Hold an event every other week that engages the residents and creates a sense of community, adhering to appropriate social distancing measures.
- Advise the Property Manager on overall service needs of the project and community and provide support and assistance as needed.
- Report on progress and challenges as it relates to the items above.
- Assist in activities similar in nature to the items listed above.
EDUCATIONAL / PROFESSIONAL REQUIREMENTS
Minimum two years college experience preferred.
OTHER REQUIREMENTS
Applicant / Employee Signature Date
Pam Paisey, Executive Director Date
