Family Support Coordinator

About Community Resources for Children

Since 1978, Community Resources for Children (CRC) has been investing in the early care and education of young children in Napa County. CRC is a non-profit, community-based agency that serves as the community childcare link for families and childcare professionals who live and work primarily in Napa County. Last year, Community Resources for Children enriched the lives of more than 4,300 individuals including children, parents, and educators. www.crcnapa.org

Position Summary

The Family Support Coordinator has a broad knowledge of the programs and services offered by Community Resources for Children and the field of early childhood education. This position is responsible for helping parents, caregivers, child care providers and community members navigate our organization and for providing clients with accurate information about our programs, community resources and other required information. The Coordinator ensures that all families can access the programs that best meet their needs.

The Family Support Coordinator provides operational assistance to active and prospective CRC families. The Coordinator manages the Childcare Eligibility List (CEL) and supports families with enrollment forms and provides referrals based on individual needs. The Coordinator also provides operational support to the Family Support Program, the Executive Office CRC at large.

The position plays a critical role in building the culture of CRC, planning for team-building events, trainings and other organizational development projects.

Essential Duties and Responsibilities

• Understand and support the mission and goals of Community Resources for Children (CRC)

• Welcome clients and provides high level customer service consistent with the values of CRC

• Assist clients with intake process for CRC’s subsidized child care programs, by conducting initial screenings, completing Centralized Eligibility List (CEL) applications and child care referrals with families

• Maintain Centralized Eligibility List (CEL) applications and family enrollment statuses in database. Communicate with families to verify information and update CEL applications

• Support Family Support Program with operational tasks, such as monthly and annual AP mailing, filing family and provider paperwork, processing and uploading all incoming attendance logs, restocking forms, and preparing paperwork for mail and will-call

• Coordinate Family Support Program events throughout the year such as holiday gift drive, annual data updates, and special events for families

• Co-develop and execute efficient process for tracking and processing incoming attendance logs as well as other critical tasks for the success of the program

• Stay informed regarding CRC’s programs and services, providing general information and applying knowledge of eligibility criteria and target audience to refer clients as appropriate • Complete intake assessments and refer clients to community partners/resources as needed

• Build the culture of the organization by planning all-staff activities, leading wellness initiatives, and in-service trainings

• Maintain a secure and organized workspace in accordance with CRC policies and best practices to ensure client confidentiality

• Demonstrate flexibility in work schedule to ensure client/program needs are met

• Attend and participate in all required meetings, conferences and training relating to service delivery and professional development

• Conduct outreach and participate in events to promote programs and agency as needed • Perform other duties as assigned

Expected Compensation

$24.00 - $32.00/hour benefits. Pay offered will be contingent on multiple factors, including job related knowledge, education, skills, and experience. CRC offers a competitive benefits package, including: paid vacation and sick days, paid holidays, 90% of medial premium covered for the employee, FSA, 403b retirement plan with employer match, employer assistant program and work life wellness.

Qualifications Education and Experience

• Bachelor’s degree in child development, human services, social work or similar subject required

• Minimum of two years work experience in community-based organizations or related field • High level of proficiency in computer skills, including skills in MS Office (Word, Excel, Outlook, PowerPoint, Contact Management Systems)

• Livescan fingerprinting and Department of Justice background clearance, to be completed upon hiring

• Reliable transportation, valid California driver’s license and insurance

• Bi-lingual Spanish required

Skills and Competencies

• Ability to work independently and to collaborate with others

• Excellent written and verbal communication skills

• Ability to listen and respond appropriately to clients’ needs to make competent referrals

• Excellent customer service orientation, including the ability to navigate difficult conversations with families and providers with sensitivity and empathy

• Demonstrate inclusive mindset and cultural competency when working and communicating with individuals from diverse cultural and ethnic backgrounds and/or who have disabilities

• Attention to detail and ability to process complex information and documentation

• Accuracy and thoroughness in handling and inputting data

• Ability to prioritize tasks and manage time appropriately while juggling multiple deadlines • Willingness to adapt to new regulations and processes, accept supervision and apply feedback to learn and improve performance

• Willingness to work occasional evenings and weekends