Front Desk Assistant

Description

Compensation: $21.00 - $23.50 hourly, dependent on experience

Benefits: Medical HMO, dental and vision insurance is free for employees!!

Location: Onsite, Capitol Hill Neighborhood in Seattle, WA 

Company Summary:

Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 50 apartment buildings – over 2,000 residents -- we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.

We are intentional in our hiring processes, seeing it as a chance to interrupt the cycle of racial and economic injustice that limits communities from accessing employment, building skills and investing in their own leadership development. We prioritize applicants who have firsthand experience in navigating the many systems that our residents face which impede their opportunities for success, as majority low-income, LGBTQ, and people of color.

Job Summary:

Community Roots Housing is looking for a Front Desk Assistant to function as the initial point of contact for phone, email and walk-in inquiries. This position provides support to office staff in a variety of capacities, including telephone coverage, processing of letters and applications, and assisting with completion of specially assigned projects. This is a full time, non-exempt (hourly) position. Traditional work hours are Monday through Friday 8:00 am to 5:00 pm with one hour for lunch from 12:00pm-1:00pm. The Front Desk Assistant will report to the Office Manager as a member of the Admin Department and will work to support residents and office staff. 

Duties and Responsibilities:

• Seamlessly multitask between telephone calls and walk ins to provide basic information about Community Roots Housing (CRH), available housing, and application process.
• Provide stellar customer service in a fast-paced environment
• Answer phone calls and direct inquiries to the appropriate staff member
• Greet all visitors and inform the staff if appointments are here
• Monitor visitor access and maintain security awareness
• Collect rent checks and Provide receipts for resident records
• Providing de-escalation as necessary
• Organize and scan office logs monthly
• Receive packages and notify employees 
• Monitor Conference Room inbox; book reservations; and maintain communication.
• Work with IT & HR on new hire tasks: alphabetizing mailboxes, nameplates, certain website access, employee photos and badges, delivering keys, etc.
• Maintain full level of copy paper for both office printers.
• Make sure all conference rooms are clean and have sanitation related items
• Check rent box 1-2x daily 
• Deposit Finance Check Deposits (KeyBank & Heritage Bank) 
• Take all outgoing mail to the downstairs mailbox before EOD
• File processed checks by building weekly and maintain check copies binder
• Process & Provide Rental Verifications when requested
• Clerical work and processing for Reasonable Accommodations for residents
• Perform data entry, compose letters, email, calendaring for general staff
• Mail HUD applications, receipts, etc. when requested
• Monitor incoming faxes and distribute accordingly
• Performs basic clerical functions including filing, copying, scanning; and other general support as needed

Admin Team Participation & Support

• Special event cards support (birthdays & service anniversaries)
• Support Staff Events with Events Committee
• Participate in weekly supervision meetings with Office Manager
• Participate in monthly Admin Team meetings
• Support All Staff meetings and all staff events (picnic, holiday gathering, etc.) with in-persons event prep & coordination, compiling presentation slides, etc
• Due to certain Staff Events, this position may need to stay late but will be made aware in advance. 
• Other general support for Admin team and administrative duties as assigned. 

Requirements

Minimum Qualifications:

• High School diploma or GED 
• Advanced communication skills with a passion for helping people
• Data entry experience
• Experience with de-escalation
• Attention to detail and solid follow-up skills
• Experience working with the Microsoft Office Suite
• Ability to communicate effectively with people of diverse personalities, cultures, and communication styles
• Excellent organizational skills
• Maintain a high degree of confidentiality

Preferred Qualifications:

• Previous non-profit or affordable housing experience
• One year of general office support
• Knowledge of and/or training in Federal Housing Laws and Landlord/Tenant Laws

Supervisory Responsibility:

None

Disclaimer: Community Roots Housing is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Community Roots Housing is a “Ban the Box” employer. However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.

Salary : $21 - $24