Resident Services Coordinator

Compensation: $24.00 -$27.00 hourly

Benefits: Medical HMO, dental and vision insurance is free for employees!! PTO accrual of 22 days during your first year of employment, 11 paid holidays, 2 personal holidays and sick time for all full-time employees.

Location: Capitol Hill, Seattle, WA

Company Summary

Everyone has the right to a quality, affordable home. At Community Roots Housing (CRH), this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 50 apartment buildings – over 2,000 residents -- we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.

We are intentional in our hiring processes, seeing it as a chance to interrupt the cycle of racial and economic injustice that limits communities from accessing employment, building skills and investing in their own leadership development. We prioritize applicants who have firsthand experience in navigating the many systems that our residents face which impede their opportunities for success, as majority low-income, LGBTQ, and people of color.

Position Summary:

Resident Services' mission is to connect Community Roots Housing residents with stabilizing resources, to promote community engagement and cohesion, and to empower and elevate resident's voices. Resident Services partners with CRH Staff and community organizations to support residents in meeting their basic needs and overcoming barriers to maintaining their housing. The Resident Services Coordinator supports Community Roots Housing Residents by offering available resources and referrals to community agencies, while helping build and maintain a sense of community.

Resident Services is looking for a motivated, innovative Coordinator who will utilize compassion to provide resident centered services. Successful candidates are passionate about creating an inclusive community, connecting folks to resources, and working to overcome barriers. You believe everyone deserves a safe place to call home and you embrace the unexpected as a challenge rather than a problem.

Under the supervision of the Resident Services Manager, the Resident Services Coordinator is responsible for the oversight of intakes, service referrals, data integrity and confidentiality, and delivering outstanding resident focused services. The Resident Services Coordinator maintains working knowledge of available social services and community resources for a variety of populations. This position utilizes a strengths-based approach and unconditional positive regard in their service.

Essential Job Duties:

• Liaison between CRH residents and external community service agency resources. Maintain and facilitate relationships with service agencies.
• Engage in effective networking and collaboration to utilize available community support and resources, including initiation of new partnerships. Attend staff and community meetings. Update and share new resources with CRH staff and residents as needed.
• Inform residents about community resources and services and attending community meetings as necessary.
• Conduct on-going outreach to all residents. Provide resources and referrals to residents as needed.
• Maintain confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Participate with activities related to understanding institutional and structural racism and building cultural competence.
• Support and attend monthly (RAC) Resident Advisory Council Meetings.
• Collaborate with Property Manager and other site staff to resolve resident issues.
• Follow CRH principles, policies, and procedures; embody CRH values.
• Regularly travel between several locations to meet with CRH residents and staff.
• Complete all reports in an accurate and timely manner.
• Complete all required trainings each year.

Responsibilities

• Service Referrals
• Utilize active listening and motivational interviewing techniques to complete needs assessments and coordination of resources.
• Research resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance, SSI, Medicare, food stamps, and all the services that would improve our resident's experience.
• Manages online referral form and database.
• Community Resource Management.
• Manages and regularly updates online resource directories.
• Disseminates and tracks the distribution of community resources.
• Community Engagement.
• Support in the planning, preparation, and execution of community events/programming.

Minimum Qualifications:

• Direct experience providing services to low-income households, families with children, Seniors, and/or adults with disabilities, preferably including the provision of information and referral services preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multi-cultural, age, and disabilities.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health issues and familiarity with mental health system.
• Excellent oral and written communication skills.
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation and/or conflict resolution.
• Travel between buildings is required; must be on site up to 40 hours per week.
• Occasional weekend and evening shifts
• Outstanding customer service skills.
• Experience managing confidential information, tracking and reporting service delivery data.

Preferred Qualifications:

• Two years of professional experience working in one of the following areas: housing programs, mental health, chemical dependency, case management, or the legal system.
• A minimum of two years of experience working with BIPOC, low-income, LGBTQIA communities, and people living with disabilities.
• Experience working in Resident Services or with an affordable housing provider.
• Graphic design experience.
• Experience related to Federal Housing Laws, Landlord/Tenant Laws, and subsidized housing programs.

Other Job Requirements:

• A willingness to learn about one’s own prejudices and biases.
• An ability to work toward equal status relationships with people who are different.
• An ability to question personal assumptions about the skills and competencies of employees who are different.
• A desire to learn as much as possible about how one’s own culture is different from others, and how that contributes to a particular way of viewing self and others.
• Demonstrated commitment to advancing social justice.
• Demonstrated understanding of topics such as, institutional racism and it societal impacts specifically related to housing; racial equity; person-centered approach; unconditional positive regard; and housing justice.
• An ability to take risks to communicate with people from other cultures.
• An ability to learn from mistakes made in trying to communicate with people of other cultures.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Personal or professional experience in anti-oppression work
• Commitment to anti-racism and dismantling institutional and systemic racism

Supervisory Responsibility: None.

Physical Demands: Occasional lifting up to 25 pounds.

Schedule: Monday-Friday, 8am-5pm, with flexibility. Some evening or weekend hours may occasionally be required to meet the needs of residents. Manager to determine final schedule.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department at HR@communityrootshousing.org

Community Roots Housing is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Community Roots Housing is a “Ban the Box” employer. However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.