ACS Street Outreach Supervisor

Position Summary

The Street Outreach team works to engage and build rapport with unsheltered individuals and families experiencing homelessness. The Albuquerque Community Safety Street Outreach Supervisor provides direction, oversight and coordination of the Street Outreach program; manage, oversee, coordinate and supervise assigned staff and support to ensure programmatic compliance and goals. Directs and develops plan, schedule, and policies; coordinates assigned activities with other divisions, departments and outside agencies. Provides highly responsible and complex administrative support to the Albuquerque Community Safety (ACS) Department management team.

This is a safety sensitive position subject to random drug/alcohol testing.

Work under potentially abusive, hazardous or emergency conditions.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Master's degree from an accredited university or college; and

Four (4) years’ experience in social services or health related field; and

To Include two (2) years supervisory experience in one or more elements of a comprehensive social service or health related field.

ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Possession of a valid CPR and First Aid certificate within six (6) months from date of hire.

Preferred Knowledge

• Principles and practices of program development, administration and implementation
• Principles and practices of code enforcement and zoning
• Operational characteristics, services and activities of homeless programs
• Operations, services and activities of social service and behavioral health programs
• Services available in the community for people experiencing homelessness and/or people with behavioral health challenges
• Principles and practices of program development, administration and policy development
• Principles and practices of municipal budget preparation and administration
• Principles of supervision, training and performance evaluation
• Grant programs and requirements
• Pertinent Federal, State and local laws, codes and regulations

Preferred Skills & Abilities

• Plan, organize, direct and coordinate the work of lower level staff
• Analyze and assess programs, policies and operational needs and make appropriate adjustments
• Conduct reported encampment assessments including encampment conditions
• Work under potentially abusive, hazardous or emergency conditions
• Identify and respond to sensitive community and organizational issues, concerns and needs
• Develop and administer division goals, objectives and procedures

• Provide complex and sensitive programmatic management oversight and support

• Prepare, analyze and present operational data and statistics
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations
• Research, analyze and evaluate new services delivery methods and techniques
• Interpret and apply Federal, State and local policies, laws and regulations
• Maintain confidentiality of case information and records
• Communicate clearly and concisely
• Establish and maintain effective working relationships with those contacted in the course of work
• Perform the essential functions of the job with or without reasonable