What are the responsibilities and job description for the Loan Servicing/Loan Operations position at Community Savings?
Description:
- Provide various loan support functions. Including servicing closed loans, payment processing, primary or back up to various loan maintenance, customer insurance support, and system support.
- Customer service using various methods, answering phone, emails, and letters.
- Assist other loan operations staff on assigned tasks as required, to alleviate backlogs and/or to meet established deadlines as it pertains to commercial, consumer, or mortgage loans.
- Provides administrative support as needed and required.
- Respond to customer (internal/external) questions in a timely, professional and efficient manner regarding all loans related issues.
- Processes loan activities according to prescribed departmental procedures
- Performs loan accounting/reconciliation activities
- Compile monthly/quarterly/annual data for reports for Internal and External sources
- Performs file maintenance and transactions on accounts as necessary
- Interact with System’s support personnel to resolve technical loan operation’s questions.
- Perform duties as assigned by Department Team Lead
- 3 years of experience in loan servicing
- Demonstrates a significant level of trust, diplomacy, and professionalism in handling sensitive and personal information.
- Good working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, policies and procedures.
- Excellent communication and organization skills with a focus on teamwork and fostering a cooperative work environment.
- Ability to work with tight deadlines with constant interruption: ability to balance multiple projects and activities with varying deadlines.
- Proficient understanding of Microsoft suite with accurate data entry skills and advanced spreadsheet capabilities including formula creation.
- Preferred Qualifications: Bilingual in English and Spanish is highly desirable.