Community Social Service Tech NE

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin,GA

The Community Service Board of Middle Georgia s seeking a qualified individual to serve as our next Community Social Service Tech. Community Social Service Techs will check EMR weekly to ensure that progress notes are showing in EMR. Will have contact with consumers parents, teachers, and school counselors weekly and report finding to supervisor and MD/reflect in progress notes. Maintain all medical information on assigned consumers in compliance with agency standards always maintaining confidentiality of consumers.

Responsibilities of the Community Social Service Tech:

• Maintain Productivity of 65$ (5.8 hrs daily) 100% of time. Ensure consumers on caseload are linked with services needed in the community.
• Record efforts in PSRI progress notes. 100% of the time. Inform the supervisor immediately concerning any changes with consumers insurance coverage.
• Have designated person check the gp website by the 2d day of each month and report any insurance changes to supervisor.
• Ensure consumers go to scheduled Dr. appointments.
• Ensure consumers take medications as prescribed..
• Will complete progress notes no later than 24 hours after delivering the service.
• Will have progress notes scanned and shown in the EMR no later than 7 days after providing the services.
• Maintain all medical information on assigned consumers in compliance with agency standards always maintaining confidentiality of consumers.
• Will maintain consumer Demographics Screen current in EMR in making sure that current contact information, address, and other pertinent information is correct. Send out change of address forms monthly.
• Will attend a staff meeting with a Licensed person providing supervision a minimum of lx per month.
• Will maintain caseload file to reflect due dates concerning each consumer's medical information and advise supervisor at least 3 days in advance when information is due.
• Provides billable hours to average 5.8 hours per day. To be measured by daily productivity spreadsheets maintaining at least 65%.
• Provide CSI services to consumers on case load at least 2x monthly or as recommended by MD, CMO, or APS.
• Will report cases where consumers do not show for CSI appointments to immediate supervisor. Reflect no-shows in appointment book.
• Will make note in EMR as to why consumer no-showed appointments.
• Ensure consumers go to scheduled doctors' appointments.
• Ensure consumers take medications as prescribed.
• Document the consumers degree of daily participation, response, behavior, and interventions provided in progress note.
• Will work with secretary in completing weekly schedule to ensure monthly contacts are met and maintained.
• Will have contact with consumers parents, teachers, and school counselors weekly and report findings to supervisor and MD/reflect in progress notes.
• Maintain all medical information on classified consumers in compliance with agency standards always maintaining confidentiality of consumers
• Will maintain release of information current on each consumer, have parent and consumer sign then scan into EMR.
• Recognizes contributions and celebrates accomplishments. Communicates accurate information to others in a professional and courteous manner; conveys a willingness to assist.
• Communicates accurate information to others in a professional and courteous manner and is willing to assist others as well as cooperate with coworkers. .
• Treats customers with respect, Courtesy, and tact. Listen to consumers and interact with them and provide clear and accurate information.
• Accept direction and feedback from Supervisors and follow through appropriately when requested by supervisor.
• Follow all other rules and policies.

Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• 2 years experience with Microsoft Office products
• Previous case management
• Previous experience with conflict resolution/de-escalation skills

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• & So Much More!