What are the responsibilities and job description for the HSG - ELIGIBILITY NAVIGATOR position at Community Services Consortium?
Offering help for today and skills for tomorrow, Community Services Consortium has the unique opportunity to change lives. By providing education, tools, and resources we help individuals and families chart a brighter course for their future. If helping people help themselves sounds like one of your passions, we want to hear from you.
SUPERVISION RECEIVED: Reports to and works under the general supervision of Energy Assistance Supervisor who assigns duties and reviews work for effectiveness according to established work standards.
SUPERVISION EXERCISED: This is a non-supervisory position. Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.
POSITION SUMMARY:
Screens clients to determine eligibility, verifies information provided and provides information regarding pertinent programs. Depending on the season, position may not interact with clients and be assigned to data entry and reviewing intake applications and verifying backup documents.
ESSENTIAL FUNCTIONS/ DUTIES & RESPONSIBILITIES
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent. One-year experience involving direct public contact; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the various social services. Must have demonstrated ability to interact effectively with the public. Ability to perform mathematical computations.
SPECIAL REQUIREMENTS:
Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this classification.
Valid Oregon Driver License with insurable driving record to occasionally travel to other office locations as necessary.
WORK ENVIRONMENT/ WORKING CONDITIONS/ PHYSICAL DEMANDS
The work environment and working conditions described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office working conditions. Typically exposed to office noises and interruptions such as printers, telephones, clients. In the performance of job duties, the employee is frequently required to sit, talk, or hear, walk, use hands to finger, handle, or feel objects, or controls, and reach with hands and arms.
OUR CORE VALUES
Servant Leadership · Respect · Equity · Resilience · Belonging · Innovation
Servant leadership prioritizes shared growth, well-being, and empowerment of all.
Respect for every person, community, and culture.
Equity recognizes we don’t all start from the same place and informs the unique supports to empower individuals.
Resilience fostered by providing opportunity today and the hope to plant seeds for tomorrow.
Belonging through cultivation of a community that sees, values, and exemplifies authenticity.
Innovation inspires creative solutions that lead to continuous improvement, collaboration, and desire to grow.
SUPERVISION RECEIVED: Reports to and works under the general supervision of Energy Assistance Supervisor who assigns duties and reviews work for effectiveness according to established work standards.
SUPERVISION EXERCISED: This is a non-supervisory position. Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.
POSITION SUMMARY:
Screens clients to determine eligibility, verifies information provided and provides information regarding pertinent programs. Depending on the season, position may not interact with clients and be assigned to data entry and reviewing intake applications and verifying backup documents.
ESSENTIAL FUNCTIONS/ DUTIES & RESPONSIBILITIES
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.
- Interviews clients, obtaining information and documentation regarding eligibility for energy conservation and assistance programs.
- May routinely enter data into computer files, review computer files, review computer printouts for accuracy and retrieve data from computer files.
- Provides information to clients concerning the availability of various assistance programs.
- Data entry including but not limited to entering application information into various databases.
- Verifies eligibility information for accuracy and compliance as required.
- Maintains records and files; prepares authorization vouchers for payments to client or utility.
- Maintains regular attendance and punctuality.
- A professional and courteous manner and an ability to work harmoniously with other employees, funders and the general public are required.
- Accepts and performs other work as assigned.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent. One-year experience involving direct public contact; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the various social services. Must have demonstrated ability to interact effectively with the public. Ability to perform mathematical computations.
SPECIAL REQUIREMENTS:
Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this classification.
Valid Oregon Driver License with insurable driving record to occasionally travel to other office locations as necessary.
WORK ENVIRONMENT/ WORKING CONDITIONS/ PHYSICAL DEMANDS
The work environment and working conditions described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office working conditions. Typically exposed to office noises and interruptions such as printers, telephones, clients. In the performance of job duties, the employee is frequently required to sit, talk, or hear, walk, use hands to finger, handle, or feel objects, or controls, and reach with hands and arms.
OUR CORE VALUES
Servant Leadership · Respect · Equity · Resilience · Belonging · Innovation
Servant leadership prioritizes shared growth, well-being, and empowerment of all.
Respect for every person, community, and culture.
Equity recognizes we don’t all start from the same place and informs the unique supports to empower individuals.
Resilience fostered by providing opportunity today and the hope to plant seeds for tomorrow.
Belonging through cultivation of a community that sees, values, and exemplifies authenticity.
Innovation inspires creative solutions that lead to continuous improvement, collaboration, and desire to grow.
