Case Aide, Residential

Description

Community Solutions is seeking a dedicated Case Aide to join our team at our Wilmington DE team. In this role you will be responsible for all aspects of client supervision and program operations, will implement all Agency policies and procedures pertaining to the safety and security of clients/Agency property/Community, will provide safe environment while facilitating counseling, advocacy, and support and will be responsible for general case management duties including intake assessment and individual and group counseling.

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 10 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma.  CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices.  This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.  CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.

ESSENTIAL FUNCTIONS:

• Maintains accountability for clients’ location at all times and has knowledge of and implements all Agency policies and procedures governing facility operations including:
  • Client Supervision
  • Key Control
  • Head Counts
  • Rounds of Facility
  • Monitoring of client location and visitors
  • Emergency Procedures
  • Inspection
• Collects urine samples and completes related paperwork and breathalyzer testing as required by contract.
• Inspects common areas, outside grounds, and client rooms and implements supervision policies and procedures.
• Inspects client rooms, facility common areas and outside perimeter on a daily basis to include alarms, doors, all window and door locks, lighting and fire safety equipment.
• Supervises client meals and kitchen area.
• Monitors client visiting and maintains visiting log (residential).
• Coordinates discharges with referral agencies.
• Monitors client behavior and implements Agency behavior management procedures as needed.
• Mediates and resolves client problems and handles all emergency situations in a calm manner in accordance with Agency policies and procedures.
• Coordinates and schedules client assignments to community service projects and assists with supervision of client at work sites.
• Co-facilitates groups as assigned.
• Supervises client work assignments and checks for satisfactory completion.
• Serves as positive role model following program guidelines for professional conduct and code of ethics.
• Maintains professional boundaries and relations with clients.
• Assists clients in working on program goals and provides client services in areas of growth and responsibility, education, vocation, legal, family and friends.
• Collects intake data, develops and documents program plan goals with clients, monitors in the areas of treatment stipulations, job readiness preparation, and community resource referrals.
• Assists in client orientation as assigned.
• Makes recommendations to the supervisor for corrective action as required and monitors on an ongoing basis.
• Conducts sanitation and safety inspections of all internal and external areas and equipment.
• Documents all shift activities and incidents in log.
• Provides programmatic and statistical reports as required.
• Completes additional client paperwork, maintains files and performs other duties as assigned by the Program Supervisor.
• Abides by Agency confidentiality policies and applicable confidentiality statutes and regulations.
• Maintains safety, appearance and cleanliness of the facility.
• Adheres to program procedures and enforces rules, regulation and policies.
• Recommends program terminations and directly coordinates returns to custody and handles emergency situations in accordance with policy.
• Responds to client and program crises and reports incidents to supervisor and program administrator as detailed in program incident reporting procedure.
• Implements maintenance and sanitation policies and monitors program resource.
• Attends and participates in staff meetings and supervision and on-going Agency training.
• Assists in training of other staff, volunteers and interns as assigned.

Schedule:  Monday through Friday 9:00am to 5:00pm

Hourly Rate:  $18.50 per hour

Qualifications

QUALIFICATIONS: 

• Bachelor’s degree in a social science field and one (1) year of experience in social services or similar field. Education may be substituted with experience on a year for year basis.
• Excellent oral, written and interpersonal skills desired.
• Experience with Microsoft Office.

BENEFITS:

CSI offers great benefits which include:

• Two (2) weeks vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
• 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year service.
• Ongoing training.

CSI is an Equal Opportunity Employer M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary : $19