Concierge Part-time/Saturday-Sunday 3pm-11pm GR 25-0121

CONCIERGE – LUXURY CONDOMINIUM - PART-TIME/WEEKENDS

We are seeking motivated individuals to join our team at a prestigious, new construction luxury high-rise condominium near the stadiums. The property is comprised of a modern 11 story tower with urban contemporary amenities. You will be collaborating closely with the Facility Manager and other Onsite Teams to maintain the property at the highest level while providing 5-star service to Residents. This is an excellent opportunity to learn and grow your career.

Schedule: Saturday & Sunday: 3pm-11pm,opportunity to fill in open shifts if needed and interested

Pay Rate: $23 per hour/DOE

POSITION SUMMARY: The Concierge Team is the front-line service provider for Residents and ensures the highest level of Resident safety, security, and satisfaction. Concierge provide a variety of services for Residents including coordinating lifestyle services, handling packages and deliveries, assisting Residents to be successful members of the condominium community, creating awareness of community involvement opportunities, and proactive follow up of community concerns and complaint resolution.

Assists and coordinates with the following teams to ensure smooth building operations:

• Custodian/Porter Team - upkeep of common areas
• Move Coordination Team - provide building access and security monitoring
• Facility Manager - plan and communicate community events
• Community Association Management Company and Board of Directors – educate Residents and guests of Association policies and ensure Governing Documents are being observed and enforced

What is a condominium? We are responsible for maintaining the Common Elements of the property (not individual units) while simultaneously maintaining a direct partnership with the Residential Owners to ensure the enjoyment of their home today, and maximize the value of their investment long term.

RESPONSIBILITIES/ DUTIES:

This job description is intended as a guide and is not a comprehensive list of duties. Position responsibilities are subject to change and will be modified as the need arises.

Resident Interaction

• Through proactive customer service, provide Residents and Guests the highest level of courtesy and positive interaction, while maintaining security and safety always. Responding to inquiries, requests, and concerns in a timely manner.
• Utilize knowledge of the area, to provide information and recommendations. Examples may include transportation arrangements, household services, and leisure recommendations.

Records Administration

• Maintain property management database with Resident, employee, and property information for daily property efficiency.
• Daily maintain activity logs, incident reports, Amenity reservations, and access device purchases.
• Provide monthly reports of building and Resident activity to the Board of Directors.

Safety/Security/Emergencies

• Monitor and screen people seeking property access, greeting all entrants, and maintaining a welcoming lobby environment.
• Monitor surveillance systems and building entries, notifying appropriate personnel and local authorities (if necessary) of any reported or witnessed suspicious activity.
• Assess emergency situations, determine appropriate action, calmly direct all persons through emergency procedures.

Building Inspections

• May perform inspections of common areas to ensure a tidy and organized home for Residents, communicating with maintenance personnel as required (i.e. Lobby, Amenities, Mail Room, etc.)
• Where applicable, monitor building systems and assist maintenance personnel with tasks as required (i.e. lighting, temperature, coordination of building maintenance / inspections, etc.)

Policy Implementation

• Educate Residents about specific policies and communal living best practices, enforcing Association policies fairly. Investigate complaints, disturbances, and violations, sending reports to Facility Manager for resolution.

EDUCATION & WORK EXPERIENCE:

• Must have a high school diploma or general education degree (GED).
• At least 1-year experience in hospitality preferred.

SKILLS, KNOWLEDGE & REQUIREMENTS:

• Luxury hospitality customer service skills.
• Strong interpersonal skills, ability to work with a variety of people and cultures.
• Able to communicate professionally in written and oral formats to a variety of audiences.
• Problem-solving in a high-volume environment.
• Good organization and time management skills.
• Must be computer literate, and able to complete computer tasks such as creating notices and flyers, sending email, using simple spreadsheets, and adjusting computerized building systems.
• Must be able to do heavy lifting (up to 50 lbs.), maneuvering, and physical work such as cleaning, moving dumpsters, sweeping, carrying of deliveries, supplies, etc.

Job Type: Part-time

Pay: From $23.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Experience:

• Hospitality: 1 year (Required)

Work Location: In person

Salary : $23