Teller

Department: DLP Bank
Role: Bank Teller
Requested By:
Post Date:
Reports To:
The Bank Teller is to provide superior and quality customer service; provide
customers efficient and accurate transaction processing.
What you have already achieved: (Requirements)

• High school diploma or equivalent
• Basic math and computer skills
• Cash-handling experience
• Excellent communication, customer service and time management skills
• Strong dedication to accuracy and efficiency

What you are great at: (Responsibilities)

• Perform as a team member in allocating and coordinating the work flow.
• May train new employees and answer co-worker questions.
• Will be involved in ordering, receiving, verifying, and distributing cash.
• May be responsible for bank opening/closing.
• Assists CSR’s with various customer service duties and admits customers to

safe deposit boxes.

• Open and Close Vault
• Promotes the bank’s products and services; consistently cross-sells bank

products at every opportunity.

• Makes concentrated effort to solve customer problems.
• Follows teller over/short policy.
• Follows Cash Handling policy.
• Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering

regulations. This includes identifying customers properly, initiating CTRs and
SARs investigations as needed, utilizing OFAC records and maintaining
appropriate records.
DLP Capital Job Post Template | Update July 2024

• Adheres to Bank’s policies and procedures and all Federal and State laws and

regulations.

• Accepting retail and/or commercial deposits, verifying cash and

endorsements and giving customers their receipts.

• Identifying customers and cashing checks, or referring customers to an officer

for authorization to cash checks.

• Accepting savings deposits and withdrawals, verifying signatures.
• Providing Cashier’s Checks.
• Balances cash daily
• Promote and maintain positive relations with all contacts, customers, potential

customers, and co-workers.

• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and

goals.

• Accepting loan payments.
• Expected to greet all customers and when known to call the customer by

name, and when the customer is finished with their transaction(s), thank them
for their business and tell them to have a nice day.

• Balance the ATM
• A strong proponent of branding the Kasasa Product. Able to communicate

effectively the positive features of the bank's personal checking account
Kasasa.
What you are motivated by:

• A fast pace. We’ve grown exponentially and new team members continue to

join our DLP family.

• A leadership team that trusts each other, communicates effectively, and is

committed to helping team members grow, both personally and
professionally.

• Visionary, smart, and innovative CEO. Ours is the kind of leader you read about,

hope to work with, and learn from.

• A culture focused on developing and investing in team members - coaching,

training, and supporting each other. We have a mantra of “Leaders made
here” at DLP, focused on developing and growing leaders.