What are the responsibilities and job description for the Universal Banker - Lake Geneva, Burlington, Waterford position at Community State Bank?
Are you passionate about serving your community and helping your neighbors? Are you talented, creative or hard-working? All of the above? Do you want to work in a fun and rewarding environment? As a member of the CSB team, not only will you experience our supportive work culture, but you will also receive the opportunities, tools and encouragement critical for professional growth.
At Community State Bank, we are more than just a bank, we focus on building strong successful partnerships based on respect and trust. Our goal is providing opportunity to our customers, employees, and the communities we serve.
Purpose: Universal Banker is responsible for transactional activity, opening and maintaining personal and business accounts, account resolutions, as well as consumer lending duties. This individual will also provide cross-selling opportunities to current and future customers. This position is the face of the bank with the overall purpose of providing quality and efficiency to customers. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about Community State Bank’s options and refer to the appropriate products and services matching the customer needs.Essential Duties and Responsibilities:
- Transactional/Customer Assistance
- Process customers’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests.
- Routinely provide customers with necessary information and troubleshoot customer issues.
- Familiar with customers’ resources to be able to assist customers.
- Assist customers with access to safe deposit boxes, address changes, & travel notifications.
- Troubleshoot issues with debit cards, online banking, & account issues.
- Collecting information for outgoing wire transfers.
- Balance and maintenance ATM.
- Close accounts including IRA’s & HSA’s
- Take loan applications and can quote rates, terms, projected payments, as well as taking care of the loan closing.
- Branch Responsibilities
- Balance and maintenance ATM.
- Assist customers with access to safe deposit boxes.
- Opening and closing operations of branch office.
- Assist in cash needs for co-workers and branch.
- Provide assistance to Branch Manager as needed.
- Cross selling
- Recognize customer cues for appropriate products and services they currently may not be using.
- Comply and work toward the branch goals to achieve and/or exceed branch growth potential.
- Account Acquisition
- Open personal & business accounts for new and existing customers.
- Perform follow up with customers.
- Responsible for account maintenance.
- Process customer account changes.
- Assist with loan application process.
- Other Activities
- Ability to demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities –knowledge may be gained through coursework and on-the-job training. Must be able to keep up to date on regulations changes. Follow all bank policies and procedures, compliance regulations, and complete all required, annual required, or job-specific training.
- Promote CSB as a relationship community building financial institution with focus on volunteerism and teamwork.
- Provide co-workers with positivity and provide support.
- Have a strong desire to train in a set of activities designed to impart knowledge and enhance job skills.
Education: High school diploma or equivalent GED. Some banking or sales experience is required.
Responsibility and Decision-Making: Recognize any suspicious behavior and can make decisions on when to consult higher management on any transactions. When the Retail Manager is out of the office, more responsibility will be required. Must be able to provide solutions and options to our customers.
Supervision of Others: N/A
Physical Demands: Ability to lift boxes of coin and work in a fast-paced environment.
Work Environment: Fast paced.
