Lead Care Manager

Company Overview

Community Support Network (CSN) stands as a leader in behavioral health services within Sonoma County, dedicated to empowering individuals facing mental health challenges through compassionate support and high-quality housing solutions. With over 50 years of experience, CSN offers safe environments and tailored care to assist residents in achieving stability and realizing their full potential.

Summary

The Lead Care Manager is responsible for delivering comprehensive care services to program participants, facilitating their attainment of housing stability in alignment with the agency's core values, which include safety, dignity, client-centeredness, integrated compassion, accountability, and strengths-based growth.

Responsibilities:

Client Services:

• Conduct outreach, intake, and needs assessments with prospective program participants, engaging clients in field settings.
• Provide non-judgmental guidance to program participants that promotes individual growth, independence, and increased social responsibility, utilizing evidence-based practices such as motivational interviewing.
• Collaborate with program participants to develop and implement Enhanced Care Management Plans.
• Perform interviews and assessments for potential residents, executing intake and discharge procedures as required.
• Offer ongoing case management services that support the completion of Individualized Service Plans (ISP), including but not limited to facilitating benefit establishment, document procurement, employment linkage, housing application navigation, health care service referrals, substance abuse service connections, and other community support referrals as necessary.
• Engage in population management tasks such as appointment scheduling, attendance support, referral monitoring, and responding to telephone inquiries.
• Provide crisis intervention, prevention, and management when needed.
• Demonstrated experience in patient assessment and care management within behavioral health environments.
• Comprehensive understanding of discharge planning processes and available community resources.
• Excellent communication skills are essential for effective interaction with clients and team members.
• Ability to collaborate within a multidisciplinary team framework.
• Preference for candidates with knowledge of diagnostic evaluation techniques.
• Experience working with diverse populations, particularly those experiencing homelessness or mental health issues, is advantageous.

Program Requirements:

• Lead and participate in scheduled individual supervision sessions, staff meetings, in-service training, and attend all mandatory engagements as required.
• Engage in program planning and development activities.
• Maintain confidentiality and respect boundaries between staff and clients.
• Adhere to agency policies and procedures consistently.
• Uphold a positive and respectful demeanor in all work-related interactions.
• Demonstrate punctuality and preparation for all job responsibilities.
• Continuously track the progress of Monthly Partnerships, verifying clients to identify any required modifications.

Recordkeeping:

• Document interactions with program participants promptly through appropriate record-keeping, in compliance with program policies and procedures.
• Report extraordinary incidents both verbally and in writing to the Division Director

Supervision of Employees:

• Oversee the supervision of Care Managers.
• Conduct weekly supervision sessions for the employees.
• Develop and implement disciplinary measures as necessary.
• Collaborate with the Director on employee training and staff meetings.
• Manage time-off requests and forward them to the Director for final approval.
• Ensure the accuracy of all staff-related documentation in accordance with company standards.

Minimum Qualifications:

• A minimum of 3 years of supervisory experience.
• At least 2 years of recent experience in case management.
• *Bilingual candidates are encouraged to apply.
• A valid California driver's license, vehicle insurance, and the ability to be insured by CSN's insurance agency; reliable transportation is required.
• Proven ability to engage with clients in an empathetic and actively engaging manner.
• Strong communication skills, both verbal and written.
• A demonstrated aptitude for working with a diverse and multicultural population.
• Competence in employing a social rehabilitation treatment model.
• Capability to effectively manage and service a caseload of individuals monthly.
• Ability to work independently as well as collaboratively within a team environment. - Proficient knowledge of Word, Excel, and other standard computer applications.
• A bachelor’s degree in psychology, Social Work, Rehabilitation, Counseling, or a related field is preferred; however, candidates with a high school diploma and two years of relevant case management or field experience may also be considered.

If you possess a passion for making a meaningful difference in the lives of individuals confronting behavioral health challenges, we invite you to apply today and join our dedicated team at Community Support Network.

Job Type: Full-time

Pay: $68,640.00 per year

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Supervisory: 2 years (Required)
• Case management: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Santa Rosa, CA 95401 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $68,640