Branch Operations Supervisor

JOB RESPONSIBILITIES

• Sell products and services to new and existing customers/prospects, as well as make referrals to appropriate departments.
• Maintain accurate tracking of individual cross sales and sales referrals and compile CSR, Head Teller, and Teller staff sales results and report results to the Branch Manager weekly.
• Oversee the operational functions of the Branch with regard to Staffing
• Review Teller line schedule prepared by Head Teller to ensure proper Staffing efficiency
• Prepare staffing schedule for Customer Service Representatives to ensure proper staffing efficiency
• Responsible for conducting meetings to provide updates of Policies, Procedures and System changes to branch staff
• Assist the Branch Manager in New Hire Process, including interviewing
• Complete Head Teller and Customer Service Representatives performance reviews, all disciplinary action and salary increases
• Monitor and control daily job responsibilities of the Customer Service Representatives.
• Maximize efficiency of Customer Service Representatives through delegation of operational responsibilities
• Accountable for enforcing adherence to all new account opening policies and procedures as stated in the Branch Operations Manual to ensure accuracy of Account Titling, CIP (Customer Identification Program), CDD (Customer Due Diligence) and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti-Money Laundering Policy
• Accountable for enforcing adherence to all policies and procedures as required by CTBI
• Monitor and control daily job responsibilities of the Head Teller
• Ensure that the Head Teller is maintaining Cash Control
• Review all cash differences submitted by the Head Teller daily
• Review Branch Cash Totals
• Enforce Dual Control
• Perform regular inspections of the teller line functions and responsibilities
• Direct Customer Service to ensure all customers are served timely and efficiently
• Open new accounts and perform teller duties as required in accordance to set standards for each position
• Review and monitor reports as assigned by Branch Manager
• Answer questions and resolve problems for customers. Support staff members in responding to customers.
• Review and initial approval and assume responsibility of documents outside of Teller Check Handling approval limits or questionable items that could result in a potential loss to the bank or customer in the absence of the Head Teller
• Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.
• Adhere to all security policies and procedures and educate branch staff on security procedures.
• Follow bank guidelines before, during, and after a robbery.
• Maintain a working knowledge of the Bank’s written policies and procedures regarding the Bank Secrecy Act and other applicable Anti-Money Laundering policies.
• Maintain proper level of branch supplies.
• Responsible for all Branch Audits
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures
• Perform other duties with the branch as assigned.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Over six years of Head Teller experience
• Excellent PC skills with knowledge of Word, EXCEL and other applicable software programs.
• Effective oral and written communication skills.
• Demonstrated problem solving skills.
• Effective organizational and supervisory/management skills.
• Valid driver's license.

WORKING CONDITIONS

• Normal office conditions.
• Some travel required.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job.  This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.