What are the responsibilities and job description for the CLIENT SERVICE ADMINISTRATOR II position at Community Trust Bank?
Position can be at either Lexington Vine or Danville Main location.
SUMMARY:
Assist Wealth Advisor in establishing, maintaining, and closing accounts according to the governing document and within Departmental procedures. To assist customers with their various needs and ensure account objectives are being met. To make regular customer calls and/or visits with or without the Wealth Advisor to determine customers' needs and evaluate our performance. To solicit bank products and receive additional contributions as opportunities arise. To work directly with supporting areas of Community Trust and Investment Company and Community Trust Bank to ensure accurate records are maintained in relation to receipts, disbursements, investments and tax information. To work with Bank employees to ensure that customer's banking needs are being met. The Client Service Administrator II works with more complex accounts and customers than the Client Service Administrator I and has more customer contact and responsibility.
JOB RESPONSIBILITIES
- Meet with and work closely with customer/beneficiaries concerning inquiries/problems regarding matters of account or asset administration.
- Correspond with Operations, attorneys, accountants, probate court, etc., on account or beneficiary matters. Consult with Relationship Officer on more complex or sensitive issues.
- Assemble and prepare Reg 9 review documentation for Wealth Advisor and review asset mix to ensure investment ratios are accurate.
- Review transactions and fees in account for accuracy. Monitor activity to ensure accurate and timely payment for services.
- Correspond with Operations in order to ensure proper receipt of information and documentation needed in order to process all client requests, account set-up, etc.
- Responsible for getting securities set up on our system by working with customers, brokers and/or other financial institutions to provide Operations the information and documentation needed.
- Perform daily duties including copying, time stamping documents, filing and handling calls from clients and their agents.
- Responsible for making sure client statements are received and that court accountings are filed for all accounts which require such.
- Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.
SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
- Associates Degree or equivalent certification through specialized vocational/technical training programs plus 2-4 years as Client Service Administrator I or comparable trust/wealth management related education and/or experience.
- Possess technical knowledge in the area of compliance (legal) and accounting. Possess advanced computer skills.
- Customer service experience highly preferred.
Client Service Administrator II
WORKING CONDITIONS
- Normal office conditions
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
