Lead Epic Applications Analyst (AMB/Ambulatory) (CUC)

Overview

The Lead Epic Applications Analyst will serve as the technical leader for their applications and provide guidance to the Senior Epic Application Analysts and Epic Application Analysts within their areas. The Lead Epic Applications Analyst will also lead collaborative work between the Epic team in cross-application efforts including the Cogito team. This role encompasses all the job duties of the Senior Epic Applications Analyst role which include serving as the Subject Matter Expert and technical point of contact for their application areas taking lead in primary areas of work including projects, changes, and the highest point of break/fix escalation. They demonstrate full use and application of standard principles, theories, and concepts related to their technical discipline, and provide solutions to a variety of complex problems. They manage user requirements, develop, and implement systems for complex processes. The Lead Epic Applications Analyst also serves as a key partner to operational leaders to inform and guide the development of processes, workflows and related Epic configuration. They are responsible for configuring Epic applications, analyzing user requirements, completing technical documentation, and testing (internal and User Acceptance Testing). They participate as a member of project teams, work on upgrades as well as new applications and workflow implementation which includes partnering with the Interface Team to connect third party applications. A strong understanding of workflow interdependencies is required to provide guidance to the customer for informed decision making. The Lead Epic Applications Analyst will also perform other duties as assigned.

**Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas.

Responsibilities

Essential Functions

• Leads discussions with operational leaders regarding Epic configuration options to help guide operational decisions and workflows.
• Facilitates discussions and analysis between Epic analysts and training specialists from all application areas to address complex workflow issues or configuration options.
• Leads the collaboration between the Application Analysts and the Cogito team regarding impact of application configuration on reporting outcomes.
• Leads and mentors Senior Analysts working in same application areas.
• Offers guidance, resources, and tools to the Senior Analysts to improve their mentorship of Analysts. May offer direct mentorship to Epic Analyst (non-senior) as necessary.
• Identifies potential performance issues within the team and escalates to leadership.
• Identifies and implements requested changes to the system.
• Tracks workflow KPIs (such as denials and care gaps) to identify inefficiencies and collaborates with relevant teams for improvement.
• Works with Education, Process Improvement, and other departmental stakeholders on process improvement efforts.
• Proactively integrates knowledge of upcoming Epic updates into departmental strategic planning.
• Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications.
• Performs in-depth analysis, troubleshooting, data collection, and root cause analysis and then identifies and/or implements potential solutions for issues related to the system or usage of it.
• Participates and leads the review, build and testing of key applications for Epic upgrades and or special updates and communicate needed changes to operations.
• Reviews or audits operational and methodology documents created by the Senior Analyst
• Recommends and designs system change control procedures.
• Works closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
• Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices.
• Provides technical system guidance to management to improve and streamlines operational workflows. Identifies best practices and implements opportunities for standardization.
• Utilizes standardized department tools/software systems to plan task/projects and monitors progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintains up-to-date expertise on the operation and application of various Epic applications.
• Maintains a working knowledge of key indicators, standards, and processes related to EHR systems.
• Provides third tier support for various applications/modules when an issue is escalated to the help desk.
• Provides technical support via phone, electronic communication, virtual meetings, and/or in person.
• Creates and tracks tickets internally and with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
• Guides workflow design, builds and tests the system, and analyzes other technical issues.
• Coordinates system changes with the governance team for decision making.
• Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs in regard to project deliverables and timeline. Maintains regular communication with vendors for assigned applications.
• Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems.

Qualifications

MINIMUM EDUCATION:

• Bachelor's Degree with 7 years of experience supporting healthcare IT or healthcare applications.
• High School Diploma with 10 years of experience supporting healthcare IT or healthcare applications

MINIMUM EXPERIENCE:

• 5 years in an Analyst role supporting Epic's Electronic Health Record (EHR)

PREFERRED EXPERIENCE

• 1 year Experience implementing an EHR and supporting Go-Live  
• 1 year Knowledge of Medical terminology and/or experience working in ahealthcare setting