Practice Manager - Dental Operations

Overview

The Practice Manager - Dental Operations is responsible for supervising and coordinating staff and operational activities at their designated practice site in order to provide quality, cost-effective care for our patients. This position will work closely with Dentist(s), Registered Dental Hygienists, Registered Dental Assistants, front desk teams, and with the Senior Practice Administrator and/or the Associate Director, Business Operations for Dental, to assure that all financial, clinical, and quality goals along with patient satisfaction goals are achieved. The Dental Practice Manager will be responsible for the overall operations of their dental clinic hub site and overseeing the daily administrative processes/activities of the registration area to ensure department standards are met. The Dental Practice Manager will closely collaborate with the Senior Practice Administrator, Registered Dental Assistant Lead, Registered Dental Hygienist Lead and the Dentist Clinic Lead to ensure that all financial, clinical, and quality and patient satisfaction goals are achieved.

Responsibilities

Essential Functions:

• Works closely with Senior Practice Administrator, Dental Leads, and MAC team (Dental Triad Leadership Team) and other clinical staff in a collaborative approach to implement excellence in service applying AIDET principles and achieving optimal clinical care outcomes, utilizing efficient resource utilization.
• Assists with site staff meetings and participates in practice improvement and other meetings as needed.
• Supervises the clinic Medical Administrative Clerks, including surveillance of their electronic medical record system scorecards as they relate to daily tasks to ensure staff are productive and efficient.
• Works with the Senior Practice Administrator to maximize clinic capacity and optimize customer service by analyzing and recommending changes in workflow processes or procedures while ensuring patient satisfaction, clinic flow, quality, financial and site productivity.
• Manages provider templates; including creating, opening, closing, and monitoring of schedules.
• Works closely with the Senior Practice Administrator and Revenue Cycle Management department to ensure timely processing of billing, co-pays, and deposits including working the appropriate registration work queues in the EMR system.
• Assists the Triad Leadership Team with onboarding of new CUC dental providers and dental support staff to include ERF (Employee Request Form) completion, communication to site team members, and preparation of orientation schedule if needed.
• In conjunction with the Triad Leadership Team, helps review and evaluate provider panels and monitors provider productivity.
• Oversees the daily activities of the registration areas to ensure department standards are met.
• Performs front-end registration and/or administrative tasks as a back-up in case of absence or high demand.
• Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of thisorganization.

Knowledge, Skills and Abilities:

• Knowledge of budget, billing, finance and managed care rules and regulations.
• Knowledge of medical and dental terminology, with a solid understanding of dental office operations.
• Knowledge of how a specialty dental clinic operates.
• Strong communication skills with the ability to interact professionally and clearly with peers, patients, their families, and vendors, both on the phone and in person, while representing
• CommUnityCare positively.
• Demonstrated use of good written and verbal communication skills.
• Ability to efficiently plan, organize, and schedule work while focusing on key priorities and meeting deadlines.
• Ability to lead high-performing team, must be able to provide clear and accurate direction and guidance.
• Exhibit sound judgment in decision-making.
• Ability to learn and apply new information, knowledge, and experiences in a timely manner.
• Ability to be flexible and adaptable to change.
• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.

Qualifications

MINIMUM EDUCATION:

• High School Diploma or equivalent required.

MINIMUM EXPERIENCE:

• 3 years of related experience Required AND
• 1 year of medical and/or dental office manager experience Required and Experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, Electronic Health Record systems, etc.)