What are the responsibilities and job description for the Customer Service - Trainer position at CommunityCare?
JOB SUMMARY :
This position is responsible for the training of personnel in the Customer Service and Enrollment departments on procedures, policies, and mode of operations. This job requires someone who is flexible and adaptable to different learning styles, participant needs, and unexpected changes or challenges that may arise during training sessions while remaining motivational to all. Your duties will include performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions.
KEY RESPONSIBILITIES :
- Responsible for developing workflows, job aids, and other training documentation.
- Formulates training outlines and determines instructional methods utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
- Present information using a variety of instructional techniques or formats, such as role-playing simulations, team exercises, group discussions, videos, or lectures.
- Perform program assessment following training program completion which could result in making modifications to previous training presentations.
- Select or develop teaching aids, such as worksheets, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Operate audio-visual and or instructional media equipment.
- Monitor training effectiveness to ensure incorporation of taught skills and techniques into employee work behavior.
- Assess training needs through department surveys, interviews with employees, or consultation with managers.
- Confer with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations and technologies.
- Review ongoing programs to ensure that they reflect any changes on a regular basis.
- Other duties as assigned.
QUALIFICATIONS :
EDUCATION / EXPERIENCE :
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin
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