Medical Front Office (Urgent Care) - Wichita Falls Full-Time

Company Summary:

CommunityMed was established in 2014, is privately held, and quickly growing! CommunityMed can offer a supportive management team, scheduling flexibility, training opportunities for ancillary staff, and a line of sight for advancement for all clinic personnel. We aim to hire dedicated and caring individuals within our Communities to support them, as we, and the DFW Metroplex continues to grow

Position Summary:

The Front Office Registrar is responsible to greet and assist all patients and visitors. They will ensure the completion of paperwork, sign-in, security procedures, scheduling of patients, answering multiple phone lines, as well as verify patient medical insurance and be knowledgeable of medical terminology.

Fort Worth Area Clinic Locations:

• Haslet 1 - 295 S State Hwy 156, Haslet, TX, 76052
• Haslet 2 - 2432 Avondale Haslet Road, Haslet, TX, 76052
• Wichita Falls - 3210 Midwestern Pkwy #500, Wichita Falls, TX 76308
• Lantana - 3600 FM 407 Bartonville, TX, 76226
• Arlington - 6320 US 287 Frontage Road, Arlington, TX, 76001
• Mansfield - 3020 E. Broad St, Suite 100, Mansfield TX 76063
• Midlothian - 2410 FM 663 Midlothian, TX, 76065
• Although you will have a primary clinic you report to, candidates should be flexible for occasional shifts at other clinics based on demand

Hours: Monday - Saturday: 7:30am - 8:00pm and Sundays 11:30am - 8:00pm

• PRN is minimum 2 shifts per month -- schedules made 4-6 weeks in advance
• Shifts are made by area managers who work with our scheduler to ensure clinics have coverage
• With advance notice, able to consult w/ manager to request a day off if needed (ie Work a Tuesday shift vs Monday due to an appointment)

PRN is minimum 2 shifts/month

• Potential for more shifts based on availability and willingness to pick up shifts at multiple clinics

Starting Pay: Competitive rate based on education / relatable experience

• Approx. $17-19/hr depending on background
• Annual Reviews
• Tier System for levels 1-4 to provide a line for advancement

Required Qualifications:

• At least 1 year experience of the following:
• Handling moderate to high volume of inbound/outbound calls and scheduling patients
• Verifying insurances (BCBS, United, Molina, Aetna, Cigna / Tricare, Medicare, etc)
• Face-to-face customer or patient interaction
• Must be able to work entire 12-hour shift (8-hour shift on Sundays)
• High school diploma or GED equivalent
• Current BLS Certificate - must be obtained within 30 days of hire
• Up to date OSHA immunizations (Flu, Tdap, TB, Hep B)

Benefits for FT Employees: Eligibility begins 1st day of the month AFTER 30 days of FT employment

• Health (BCBS)
• Vision
• Dental
• Short/Long-term Disability
• PTO
• Up to 4 free visits for employee and immediate family
• 401k - Eligibility begins AFTER 6 months of employment
• NOTE: PRN staff are ONLY eligible for the 401k Benefit - After 6 months of employment

Responsibilities:

• Arrive to all scheduled shifts on time - 7:30am Mon-Sat and 11:30am Sundays
• Adhere to HIPAA and all other applicable federal and state mandates.
• Contact Front Office Manager in an event of an emergency call-in.
• Contact Front Office Manager with any issues, questions, etc. pertaining to the clinic or your shift.
• On arrival, closure, and throughout day responsible for maintaining a professional clean appearance of the waiting area and all restrooms.
• Facilitate patient check-in, including insurance verification, accurate input of patient information and collection of co-payments and past due patient balances.
• Facilitate patient check-out, including collection of patient charges and any past due balances.
• Answers incoming telephone calls in a professional manner, appropriately making sure to screen calls, take messages, and/or direct calls to the appropriate individual or department, triage telephone calls according to urgency.
• Resolve patient complaints quickly, respectfully, and with professionalism, communicating all issues to the Front Office Manager and or Director of Front Office.
• Accurately maintain several clinic logs.
• Count cash box daily before the clinic opens and after the clinic closes, entering the log. All discrepancies should be sent to the Front Office Manager that day.
• Maintain and log an accurate count of Petty Cash.
• Every Tuesday, mail the following to the Corporate Office: weekly office incoming mail and Bento receipts. Email Front Office Manager when this has been completed.
• Every Tuesday send Cash Log to Front Office Manager.
• Be able identify any facility or clinic issues and place a help desk ticket.
• Ensure that every Monday the weekly facilities audit is completed and submitted.
• Perform other duties and projects as assigned.

Special Skills and Knowledge:

• Knowledge of insurance filing procedures.
• Strong organizational, and communication skills.
• Ability to be patient, possess compassion, and uphold patient confidentiality is a must.
• Attention to accuracy and detail oriented.
• Self-motivated; ability to work independently.
• Must have a pleasant disposition and high tolerance level for diverse personalities.
• Ability to identify and resolve problems quickly and effectively.
• Excellent verbal communication skills, great customer-service attitude, and professional demeanor.
• Must excel in interpersonal communications and interactions with staff, clients, and the community.
• Demonstrated ability to work cooperatively with physicians, management, all staff members, and patients.
• Compliance with the attendance policy.
• Ability to respond quickly, physically, and mentally when priorities and /or the patient’s condition changes.
• Must be able to work with and enter accurate information into such software as MS Word and Excel.

Physical/Mental Requirements for Position:

• Ability to read and write English (legibly)
• Ability to communicate appropriately and effectively
• Ability to understand and resolve simple to complex problems
• Ability to understand simple to complex instructions
• Ability to constantly walk, stand, and/or lift up to 50lbs
• Ability to frequently utilize full range of motion, including crouching, stooping, reaching, bending and twisting
• Ability to frequently lift, pull, push with assistance of one other person, the weight of the average patient
• Ability to see and hear and distinguish color
• Ability to prioritize and handle multiple tasks
• Ability to function independently without constant supervision

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)

Medical Specialty:

• Urgent Care

Schedule:

• 12 hour shift
• Day shift
• Weekends as needed

Experience:

• Insurance verification: 1 year (Preferred)

Ability to Relocate:

• Wichita Falls, TX 76308: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19