What are the responsibilities and job description for the Channel Account Manager position at CommunityWFM?
Company Summary
CommunityWFM was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a modern and automated approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.
Position Summary We are looking for a dynamic salesperson to help us engage targeted resellers and identify new Partner opportunities to drive revenue and market awareness. The main focus of this position is to manage an opportunity pipeline by working with partners and/or directly with potential end customers to reach the successful close of a sale. Our reseller channel consists of national and regional resellers that sell contact center applications and typically provide value-added services. This is a key position within our sales team that will expand our channel partnerships and develop a direct sales pipeline.
Responsibilities
- Build, cultivate, grow, and develop prospective partners into high performing and fully self-sufficient providers
- Develop and maintain strong working relationships at the executive level with key strategic resellers and Trusted Advisors
- Engage end customers with a consultative approach by understanding their business needs and providing guidance on the value of CommunityWFM solutions
- Manage a full sales cycle from prospecting to close
- Consistently build opportunity pipeline and perform above quota
- Partner with channel operations to onboard, enable, and build sales plans with resellers to ensure product readiness
- Successfully interact with multiple roles on the prospect side including IT, telecom, and contact center leaders
Requirements
- A background selling contact center solutions is required with preference given to experience selling workforce management (WFM) technologies
- The ideal candidate will join the company having previously established relationships with key Trusted Advisors within their territory
- 3 years of experience working with industry channel partners
- Previous experience using Salesforce for sales automation required
- Desire to ‘hunt’ prospective customers with superior prospecting and lead nurturing skills
- Ability to drive conversations related technologies including cloud, ACD integrations, and complementary Workforce Engagement Management (WEM) platforms such as quality monitoring, speech analytics, customer surveys, etc.
- Exceptional communication and presentation skills
- Demonstrated performance of exceeding quota in previous sales roles
Benefits
Happy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance. We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.
- Competitive Salary and Commission Plan
- 100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents.
- 100% Company Paid Life, AD&D, Short Term and Long-Term Disability
- Generous PTO Policy
- Eligible for 17 Paid Holidays
- Continued Education Reimbursement
- Home Office Stipend
- Cell Phone Allowance
- Automatic 3% 401k Contribution by Company
- Eligible for Annual Bonus
- Work From Home
