Operations Manager, QBR Revenue

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About The Role

We’re looking for an Operations Manager to support our QBR Revenue Growth team on our Revenue Cycle Management (RCM) Product. This role will be responsible for quarterly presentations of revenue growth composed of the diagnosis of any reasons for revenue fluctuation and recommendations for improving topline performance. The Revenue Growth team is critical to customer satisfaction, solvency and growth, and requires cross-collaboration across our Product, Engineering, Account Management, and Operations teams. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working five (5) days a week in our Mountain View, CA office.

What You'll Do

• Prepare and deliver quarterly presentations on revenue performance, benchmarking against the customer's previous RCM vendor
• When necessary, analyze revenue deltas by identifying root causes, examining changes in insurance payouts per patient visit, shifts in medical procedure mix, and variations in payer mix
• Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth
• Launch ad hoc revenue growing initiatives across multiple customers
• Identify, document and continuously implement process improvements for both the internal team and cross-functional partners
  
  

What You Have

• 2-4 years experience in consulting, investment banking or operations at a fast-paced SaaS tech company
• Deep experience in data analysis (both SQL and Excel strongly preferred) - basic open-resource SQL assessment will be part of the interview process
• Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes
• Experience working cross-functionally with sales, operations and engineering
• Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success
• Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers
• Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare
• Proficient in Retool, Gsuite is a plus
• Experience in the RCM (Revenue Cycle Management) space is a plus
  
  

Why you’ll love working at Commure Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.
  
  

Commure Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.