What are the responsibilities and job description for the Community Health Worker position at CommWell?
GENERAL REQUIREMENTS
• Work in collaboration with the Care Coordination/Care Management and Population Health teams to identify hard to reach patients with social and health care needs and meet the patients where they are, physically, mentally, and emotionally
• Build trusting relationships with patients
• Build and maintain positive working relationships with providers, nurse case managers, agency representatives, supervisors and office staff across health and social service organizations
• Assess/address social determinants of health and eliminate barriers to care including through the coordination and/or delivery of transportation services and deliveries, home visits, and community contacts.
• Must be willing to work flexible schedules including some evenings and weekends as necessary
• Help patients utilize resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
• Coach and support patients as they work toward health goals
• Create connections between vulnerable populations, health care, and community resources
• Assist clients in accessing health related services, including but not limited to obtaining a medical home; providing instruction on appropriate use of the medical home; and overcoming barriers.
• Assist with care coordination and care transitions for patients in the community
• Assist patients with enrollment in programs and benefits for which they are eligible
• Advocate for vulnerable populations within the health care system and the community at large
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; procedures and resources available to handle new, unusual, or different situations
• Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
• Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
• Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
• Other duties as assigned
Required Skills
CERTIFICATIONS AND LICENSURES
• BLS Certificate from American Red Cross or American Heart Association
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges
• Community Health Worker Certification preferred
