Director Multi Specialty Clinics

GENERAL REQUIREMENTS
• Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery.
• Applies critical thinking and problem-solving skills to ensure well management of medical and ancillary services.
• Communicate frequently with Sr. Director of Nursing and keeps informed as needed on any issues or concerns.
• Communicates appropriately with Lead Medical and Dental Providers and Sr. Director of BH Services.
• Maintains open, frequent communication with all staff of all responsible clinics, as well as patients and guest by maintaining a daily presence in the departments; reinforces perception of leadership as interested and responsive.
• Hold regular “Operation Eagle” meetings and creates and implements processes that will improve patient satisfaction scores.
• Maintains collaborative working relationship with Leadership Management team,
• Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care.
• Ensures adequacy of staffing and keeps appropriate staff schedules, tardy and absentee records and other employee documentation as needed.
• Monitors and supervises operational flow of patients throughout Multispecialty Clinic to provide effective quality and good continuum of patient care and meet established level of patient access volumes.
• Hold morning huddle “fly in” meetings with staff and monitors and ensures meetings are being held in all areas of responsibilities.
• Assures appropriate personnel competencies through orientation, education and continuing professional development for personnel.
• Performs Disciplinary actions and coaching when necessary.
• Conducts performance evaluations in a timely and consistent manner.
• Assists with coordination of patient care operations with dental, medical, behavioral health to support all operational functions as they relate to patient centered medical home.
• Responsible for oversight of ordering supplies and maintaining adequate clinical inventory.
• Participates in committees such as Pharmacy committee, medical primary care team, and others as needed.
• Communicates with primary care team members, and assist the development of clinical practice guidelines, supporting best practices and evidence-based medicine with Lead Providers, as needed.
• Provides training for electronic medical/health record to professional and support staff as needed
• Participates in the formulation, review and revision of all policies and procedures related to patient care areas.
• Supports development and collection of data for financial and operational dashboards.
• Supports Patient Centered Health Home Model.
• Active member of the Leadership Management Team.
• Participates in case review during PCHH huddles
 Daily
 Multidisciplinary
• RN Nursing duties, as needed
• Other duties as assigned

Required Skills
CERTIFICATIONS AND LICENSURES
• BLS Certificate from American Red Cross or American Heart Association
• Registered Nurse (RN) with current NC license (If applicable)
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges