AV Service Technician

ComNet Communications LLC is a full service, nationwide, network design and installation firm. ComNet’s integrity, expertise and ability to turn challenges into profitable growth opportunities is the foundation of our reputation and success in the demanding and ever changing Telecommunications Industry. Established in 1984, ComNet Communications supports its customers on a nationwide basis through a combination of field resources and proven business partners. ComNet maintains a direct workforce of approximately 350 technicians. At any particular time, ComNet’s technicians are working at facilities in 20 states and have office in CT, TX, and FL.

DESCRIPTION

This position will be responsible for maintenance and repair of AV systems to include consulting with clients/customers, performing diagnostic tests, and troubleshooting to restore proper system functionality

The Project Specialist is a highly skilled expert in audio visual equipment and is responsible for all service calls and aspects of QA/QC of the serviced AV systems. The Project Specialist/Field Engineer will be responsible for ensuring the systems functionality as designed, ensuring standards and procedures are followed, and performing the final inspection of the systems serviced.

The worker is subject to inside and outside environmental conditions while working or reviewing customer work locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot and/or installation/remove all AV equipment to include: audio and video conferencing equipment, distributed audio, digital signage, sound reinforcement, control systems and all presentation systems.
• Troubleshoot and/or installation/remove cabling to include pulling, terminating and testing cat5e/6, video, and RGB, HDMI, DVI and audio cables
• Service client systems in the most efficient and effective manner to assure minimum down time and maximum performance
• Interface with external/internal clients, face to face, verbally and electronically
• Troubleshoot/interface with manufacturers/vendors via phone and web support
• Sign out and secure inventory and non-inventory consumables
• Transport securely all client equipment to from client location/shop
• Restock and maintain inventory of van/vehicle equipment/consumables daily
• Identify and solve issues that will impact the service call
• Provide effective communication by supplying daily updates to service coordinators
• Ensure that Service deliverables and milestones are met including: Follow up on remaining items not completed on previous service call
• Ensure/follow up on product that was shipped/returned to manufacturer for repair
• Complete punch list items
• Complete reporting to ensure service calls are processed/closed in a timely fashion
• Perform proper system level diagnostics, troubleshoot and service issue by phone and document/communicate accordingly
• Responsible for returning product to RETURNS that is DOA or requires a credit/re-bill

Communicate with management on personnel performance issues

• Escalate service issues to management in timely fashion when critical success factors cannot be met

• Follow all safety guidelines of the Company and client requirements
• Other related duties as assigned

· Will work on projects when not on service calls

· Travel to client sites and other ComNet offices as required

· The worker is subject to inside/outside environmental conditions

REQUIRED QUALIFICATIONS

·Expert knowledge of industry and standards in AV systems design and integration

·Current Avixa CTS or able to obtain within 6 months of hire date

· Must have excellent communication skills and possess excellent problem solving and troubleshooting skills with the ability to perform advanced troubleshooting on any device

· Advanced knowledge of audio principles and must have the ability to fine tune/modify audio programs for DSP and VTC systems

·Expert knowledge of loading and troubleshooting AMX, Crestron, and Extron systems

·Must be well versed in interacting with networks (wired or wireless) and must be able to support networked solutions for video conferencing, VOIP audio conferencing and control systems networking

·7-10 years or more of related industry experience

DESIRED QUALIFICATIONS

·CTS-I certification

· DSP programming certifications

·Cisco, Tandberg, Polycom Telepresence installation experience/certification

· Syn-Aud-Con certifications

·Ability to travel 20%

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Nights as needed

Ability to Relocate:

• Flower Mound, TX 75028: Relocate before starting work (Preferred)

Work Location: In person