Director Revenue Operations

Location: Remote USA or Canada (EDT time zone)
Reports To: Chief Revenue Officer
Department: Revenue Operations

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports.

Real network experience is our focus and ultimately that s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never after been possible.

With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.

About the Role:
We are seeking a strategic and data-driven Director of Revenue Operations to lead and optimize our revenue-generating processes. This role will be responsible for aligning sales, marketing, and customer success operations to drive efficiency, improve forecasting, and maximize revenue growth. The ideal candidate has deep experience in revenue operations, analytics, and process optimization, with a strong ability to implement scalable systems and insights that support business growth.

What you will be doing
Revenue Strategy & Execution

• Develop and execute a revenue operations strategy that supports business objectives and revenue growth.
• Collaborate with sales, marketing, and customer success teams to drive annual revenue planning and create a seamless revenue engine.

Data & Analytics

• Own Bookings and ARR reporting, forecasting, and KPI tracking to drive data-backed decision-making.
• Establish and own reporting and analytics of key post-sale KPIs such as adoption metrics, implementation and onboarding, and other measures focused on the adopt & renew phases of the customer journey
• Provide insights into sales performance, pipeline health, and revenue trends.
  Partner with finance to ensure accurate revenue modeling and forecasting, and deliver executive board reports to enable accurate and efficient data-driven decisions

Sales & Marketing Operations

• Optimize our CRM (Hubspot) and tools to enhance productivity and reporting.
• Streamline lead management, scoring, and attribution to improve marketing-to-sales conversion.
• Implement sales enablement strategies, such as training our sellers on HubSpot or creating standard processes to improve our selling process.

Process & Performance Management

• Identify, develop, implement, and standardize improvements in processes and technologies that increase efficiency and effectiveness of our Go-to-Market motion
• Develop and enforce best practices for sales performance tracking and quota attainment.
• Work cross-functionally to ensure seamless handoffs between teams.

Desired Skills & Abilities

• 6 years of experience in Revenue Operations, Sales Operations, or a related field; consulting experience a plus.
• Strong analytical skills with experience in forecasting, pipeline management, and data insights; able to execute complex analyses and synthesize into clear, actionable insights with business impact.
• Broad functional understanding of planning cycles in a fast-paced, high-growth B2B SaaS environment
• Working knowledge of Hubspot, Data Visualization tools (e.g. Tableau), and revenue operations tools.
• Excellent communication and leadership skills to drive cross-functional collaboration.
• Experience managing senior stakeholders
• A smart, bold but humble attitude to work collaboratively

Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.