Rider Support Team Member

Company Description

Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.

Job Description

Important Information:

• This job posting is for a new hire class to start April 21, 2025.  The training class will be Monday - Friday, time TBD.  Once the 4-5 week training period is complete, team members will be expected to transition to a new schedule. 
• Compensation is $14-$17/hr and is based on experience. This wage may be increased after a 4 month progress review.
• The training class will allow for remote team members if they are not in a reasonable commuting distance to work a hybrid schedule out of one of our 3 locations in Ormond Beach, FL; Philadelphia, PA or North Las Vegas, NV.
  • Your remote workstation must have fast, secure, hardwired internet connectivity.  Absolutely no hot spots or public WiFi.
  • All of the equipment you need will be provided.
• This role will be primarily phone and email based.

Customer Support / Customer Service / Customer Loyalty / Logistics & Order Information; this role is all of those jobs in one.  You are able to assist with all types of customer support and policy-related inquiries while providing class-leading service for the companies under the Comoto Family of Brands: RevZilla, Cycle Gear, and J&P Cycles.  You will be an expert in policy and procedures, including, but not limited to: 

• Order Placement & Processing 
• Shipping & Logistics 
• Returns & Refunds 
• Customer Loyalty Programs 
• International Orders
• Gift Certificates 
• Price Matches
• Website Navigation  

Our next Customer Service and Support Associate will:

• Handle all ranges and levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction. 
• Work with our logistics, techs, suppliers, and order management teams, as well as other staff, on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about!
• Continually learn about a combination of the following: Customer Policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.
• Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
• Be an excellent, polished communicator, both verbally and through writing. 
• Help customers all day, every day. 

Qualifications

Our next Customer Service and Support Associate will have:

• Commitment to Comoto’s Core Values
• Ability to work a schedule outside of standard business hours, including nights and weekends (required)
• Minimum 2 year experience in retail, service, or hospitality industries (required)
• Sound problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• Ability to interact and work in a fast-paced, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Passion for motorcycles and related products is ideal
• Ability to speak multiple languages is a plus
• Minimum typing speed of 35 WPM required. 
  • Take this Free Online Typing Test to ensure you qualify!
• High school diploma or equivalent required. Bachelor’s degree is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.