Animal Shelter Client Care Specialist

Are you looking for a career working for an organization that makes a difference in the lives of animals every day? The Client Care Specialists serve as the animal shelter’s main point of contact with members of the public via phone, email, and in person interactions. This position represents CAA in a professional and courteous manner and provides quality client service to all members of the public to ensure that every person has a positive experience. This position requires learning a wide range of policies and procedures and the ability to enter and complete accurate and complete data. The ideal candidate is naturally welcoming, confident, and resourceful while able to interact with and build positive relationships with a variety of people. Client Service Specialists are extremely hands-on with animals during the admission, redemption, and adoption processes. It is vital to have the ability to read animal behavior and handle animals of various species, sizes, and temperaments or be able to learn.

We are looking for a candidate able to work weekend shifts (Saturday: 9:30-6, Sunday 9:30-3) and provide supplemental help during the week.

Job duties include but are not limited to:

• Providing kind, efficient, and timely client service via high-volume in-person, telephone, and email interactions to each guest without judgement or condescension
• Providing compassionate counseling while scheduling admission appointments with members of the public to bring in owned or stray animals
• Completing the initial admission process for all animals entering the shelter via public appointments
• Displaying knowledge of current adoption discounts including but not limited to adoption specials, military discounts, staff discounts, senior discounts, etc.
• Counseling members of the public about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials
• Becoming familiar with the health and personalities of current adoptable animals, as this changes daily
• Engaging potential adopters in respectful conversations while actively listening. Offering educated recommendations of available animals and resources based on knowledge gained during conversation
• Reuniting families with their missing animals, having an understanding of appropriate redemption fines, completing redemption paperwork
• Assisting clients with lost pet walk through
• Documenting any contact with members of the public regarding animals at the shelter accurately and efficiently
• Maintaining an organized and neat workstation, sanitizing based on CAA cleaning protocols to control the spread of disease
• Ensuring all fees are correctly collected and the cashbox is balanced at the end of the day.
• Displaying the ability to efficiently and accurately utilize Petpoint software
• Displaying the ability to schedule veterinary appointments and spay/neuter appointments utilizing Petpoint
• Assisting in maintaining updated adoption advertisements including but not limited to Petfinder, Adoptapet, etc.
• Remaining calm and courteous to members of the public and coworkers at all times
• Showing the ability to handle handle animals of various species, sizes, and temperaments
• Demonstrating the ability to read animal behavior and use safe, low stress handling techniques utilizing the Fear Free guidelines
• Provide basic husbandry for animals being housed in Client Services Departments
• Maintaining professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions
• Accepting in-kind donations of food and/or supplies and ensure they are properly distributed

Job Type: Full-time

Pay: $11.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Weekends as needed

Work Location: In person

Salary : $12